Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Jerel Carter

Greenville,SC

Summary

A high-level management professional with a passion for driving organizational success through strategic leadership, innovation, and team empowerment. With a proven track record of achieving exceptional results in diverse industries, I excel in creating and executing visionary strategies that optimize operations, elevate performance, and foster a culture of excellence.

Overview

7
7
years of professional experience

Work History

General Manager

Foot Locker Inc.
10.2019 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, and schedules.
  • Monitored financial performance, budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Promoted 6 team members into full-time and management positions.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Implemented business strategies, increasing revenue by 30% for consecutive years and effectively targeting new markets.

Sales Professional

Contracted
01.2020 - 12.2020
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Implemented effective networking strategies and elevated new business opportunities.
  • Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.

Telecommunications Manager

Teleperformance
11.2018 - 09.2019
    • Boosted team performance and work quality by enhancing training.
    • Lead and directed team of 14 technical professionals.
    • Evaluated RFP responses and set up favorable pricing.
    • Monitored service quality to support customer needs and promote loyalty.
    • Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.

Assistant Manager

JD Finish Line
02.2016 - 04.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Education

Bachelor of Science - Business Management

Dean College
Franklin MA
05.2018

Skills

  • Customer Focus
  • Leadership and Collaboration
  • Strategic Thinking
  • Communication and Presentation
  • Analytical and Data-Driven
  • Innovation and Collaboration
  • Results-Oriented
  • Product Knowledge

Timeline

Sales Professional

Contracted
01.2020 - 12.2020

General Manager

Foot Locker Inc.
10.2019 - Current

Telecommunications Manager

Teleperformance
11.2018 - 09.2019

Assistant Manager

JD Finish Line
02.2016 - 04.2018

Bachelor of Science - Business Management

Dean College

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Jerel Carter