Open To Work
Jerel Gilman
Dallas,GA
Work Preference
Summary
Senior Technical Solutions Architect with expertise in designing and implementing advanced security solutions for diverse global clients. Skilled in coordinating deployment planning and execution of complex systems, achieving substantial efficiency gains and cost savings. Extensive international experience in managing large-scale projects and enhancing operational processes across multiple sectors.
Overview
27
27
years of professional experience
Work History
SR Solution Architect/ Sr Technical PM
Infor
03.2015 - 04.2026
- Served as Senior Solution Architect and Senior Technical Project Manager for Infor LTR and Infor OS MT, specializing in Infor LTR and Mongoose services consulting practices.
- Executed OS MT and LTR deployment planning and execution, aligning user provisioning, migration, ION, Enterprise Connectors, and data flows with Infor’s best practices.
- Configured and integrated Infor OS/LTR with all Infor core applications and third-party apps, enhancing system interoperability.
- Showcased expertise in Infor OS MT user provisioning, ensuring adherence to Infor’s deployment best practices.
- Planned and modeled the architectural deployment for Infor’s OS and LTR to align with and support all of Infor’s suite of products.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Participated in system development life cycle from requirements analysis through system implementation.
- Designed and implemented system security and data assurance.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
Director of Global Delivery
JBG Consulting Group
Dallas, Georgia
05.2007 - 03.2015
- Completed a Best of Breed mission assessment and solution development for a large client whose operations in Middle East span numerous countries and continents. Helped them improve uptime reliability from 95 to 99.99 percent. Helped them reduce operating costs by 11 percent. The ROI to them from us was measured at 26.33 times the cost, with customer satisfaction rating going from 91 percent to 97 percent.
- Conducted on-site assessment and presented solutions for best of breed security, client screening, and system upgrades, resulting in 11% reduction in FTEs, 17% increase in throughput capacity, and improvement of service level from 81% to current 97%. Enhanced asset system, leading to 68.17% reduction in service failures within the first month.
- Worked in support of a specialized corporate client whose mission was in support of USGov in the Middle East (Iraq and Afghanistan). Through business analysis and case study, improved their overall service rating from a low of 72 percent to 93 percent. Improved their cash flow/expenditure reductions and reduced the number of assets in fleet under-utilized, resulting in annualized savings of $28.4 million first year.
- Cultivated global client relationships, ensuring alignment in service delivery and enhancing overall client satisfaction.
- Specializing in solutions, services for the LE sector and security solutions. Has been successful in Global opportunities.
- Coordinated cross-functional teams to streamline project execution and communication.
- Facilitated workshop and conducted airport security assessment for DTOC, Philippines.
- Serving the international community (BPR, Best of Breed Practices Solution development).
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Supervised delivery staff and general productivity.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Managed resources effectively to avoid unnecessary delivery delays.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Transitioned clients from sales processing to delivery team by effectively assigning roles and responsibilities and facilitating kick-off activities.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Principal Consultant
IBM
Atlanta, GA
10.1999 - 05.2007
- Delivered business process and technology consulting, custom software, and integration services to DoD, transportation, and other industries seeking leading physical security solutions.
- Led conception, development, and marketing of unique security technology software products including integration framework with enterprise management, security audit automation, and statistical vulnerability assessment.
- Managed international solution and delivery teams, collaborating with global VARs to support channel sales and accountability for pipeline growth.
- Developed and integrated software solutions for security in the healthcare and transportation industries.
- Led cross-functional teams to develop innovative technology solutions.
- Analyzed business processes to identify areas for improvement and optimization.
- Facilitated workshops to gather insights, aligning stakeholder perspectives to drive strategic initiatives.
- Developed comprehensive project plans to ensure timely execution of deliverables.
- Mentored junior consultants on best practices and industry standards.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Provided detailed advice to customers regarding bopth Physical and soft security needs.
- Directed onsite training for business users to maximize productivity.
Education
Business -
Kendall College
Skills
- Technical Project Manager
- Infor OS architecture
- Infor Applications
- Cloud Architecture
- Integration
- Infor OS ION/Mingle/Mongoose
- Infor Deployment Methods
- Agile Methodologies
- Lean Six Sigma
- TOGAF
- Methodologies and standards
- Advanced Production Planner
Languages
English, Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SR Solution Architect/ Sr Technical PM
Infor
03.2015 - 04.2026
Director of Global Delivery
JBG Consulting Group
05.2007 - 03.2015
Principal Consultant
IBM
10.1999 - 05.2007
Business -
Kendall College