Jerel Thornton
Syracuse,NY
Summary
Forward-thinking manager skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Operations Manager
Sedexo
12.2023 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Scheduled employees for shifts, handling payroll.
Restaurant General Manager
KBP Foods
05.2015 - 12.2023
- Built and maintained relationships with vendors and suppliers
- Implemented and maintained open-door communication system, reaching employees across department lines
- Monitored store performance and identified opportunities for improvement.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Set clear expectations and created positive working environment for employees.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
GENERAL MANAGER
Arby's
01.2014 - 05.2016
- Implemented and maintained open-door communication system, reaching employees across department lines
- Built and maintained relationships with vendors and suppliers
- Monitored store performance and identified opportunities for improvement.
Education
HIGH SCHOOL DIPLOMA - Food Preparation and SafetyStaff TrainingLabor Cost ControlsSafety AssuranceEmployee SchedulingProduct CostingTime Management
Thomas R. Proctor Highschool
Utica, NY10.2006
Skills
- Production
- Organizational Management
- Inventory Management
- Performance reporting
- Workflow Optimization
- Staff Management
- Management
- Schedule Management
References
References available upon request
Timeline
Operations Manager
Sedexo
12.2023 - Current
Restaurant General Manager
KBP Foods
05.2015 - 12.2023
GENERAL MANAGER
Arby's
01.2014 - 05.2016
HIGH SCHOOL DIPLOMA - Food Preparation and SafetyStaff TrainingLabor Cost ControlsSafety AssuranceEmployee SchedulingProduct CostingTime Management
Thomas R. Proctor Highschool
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