Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JERELENE ROSS

PEORIA,IL

Summary

First-rate Senior Analyst with 23 years of experience offering outstanding support to Accenture clients and customers. Exceptional skills and knowledge in contracts and technical license renewals for the entire Technology group in the Midwest region. Evaluate all renewals to be sure they meet Accenture guidelines and follow policy procedures. Contact dealers requesting missing information or updates renewals daily. Process and approve monthly invoices for payment through Ariba. Log dealer calls into the Service Now application and assigns incident tickets to the responsible team in the ADMS Call Center.

Accurate Senior Analyst with exceptional teamwork, leadership, and communication skills.

Self-reliant to perform analysis and make recommendations.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Analyst

Accenture
11.2019 - Current
  • Company Overview: First-rate Senior Analyst with 23 years of experience offering outstanding support to Accenture clients and customers
  • Exceptional skills and knowledge in contracts and technical license renewals for the entire Technology group in the Midwest region
  • Evaluate all renewals to be sure they meet Accenture guidelines and follow policy procedures
  • Contact dealers requesting missing information or updates renewals daily
  • Process and approve monthly invoices for payment through Ariba and Procurement
  • Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
  • Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
  • Improved company efficiency with the development of key performance indicators and tracking metrics.
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.

Administrative Assistant/Software Support Analyst

Accenture Technology Solutions
09.2009 - 11.2019
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
  • Completed forms, reports, logs, and records to handle all human resources documentation quickly.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.

Education

ASSOCIATE OF ARTS - ACCOUNTING AND BUSINESS MANAGEMENT

ILLINOIS CENTRAL COLLEGE
EAST PEORIA, IL
05.1987

Skills

  • BuyNow
  • Ariba/Procurement
  • Service Now
  • Analytics software
  • Metric tracking
  • Microsoft (SPLA)
  • UNIT4 (Coda)
  • MS Excel
  • Cloud-based technologies
  • Data analysis

Certification

  • HDI – SUPPORT CENTER ANALYST
  • SIEBEL 7 BUSINESS ANALYST

Timeline

Senior Analyst

Accenture
11.2019 - Current

Administrative Assistant/Software Support Analyst

Accenture Technology Solutions
09.2009 - 11.2019

ASSOCIATE OF ARTS - ACCOUNTING AND BUSINESS MANAGEMENT

ILLINOIS CENTRAL COLLEGE

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