Jerell Gaddi

● Delivered exceptional customer service by assisting customers during vehicle pickup and return processes, enhancing overall customer experience.

● Verify rental agreements, driver’s licenses, and vehicle information to ensure accurate documentation and compliance with company policies.

● Manage exit gate operations by validating rental contracts and authorizing vehicle departures.

● Handle high-volume customer interactions while maintaining accuracy and service quality.

● Utilize rental management systems to update customer records, process transactions, and complete rental agreements.

● Supported daily branch operations and collaborated with team members to reduce customer wait times and streamline service delivery.

● Maintain high customer satisfaction scores by delivering efficient, friendly, and professional service.

Community Engagement Officer
Streetplus | San Francisco, CA

• Assisted residents, tourists, and visitors by providing directions, local information, and guidance.
• Maintained a safe and welcoming environment through regular patrols of public areas and facilities.
• Monitored surveillance systems and reported suspicious activities or security concerns.
• Monitored and authorized the entry and departure of vehicles, delivery trucks, and visitors.
• Prepared detailed incident reports documenting property damage, theft, unauthorized access, and unusual occurrences.
• Responded to public inquiries and addressed concerns in a professional and courteous manner.
• Identified potential safety risks and took appropriate action to maintain public safety.
• Communicated with team members to coordinate daily activities and support effective operations.
• Helped protect public facilities, property, and visitors by following established security procedures.
• Demonstrated strong situational awareness, communication skills, and problem-solving abilities.

• Addressed customer concerns regarding products or services to resolve issues and enhance sales
• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
• Arranged racks and shelves to enhance store aesthetics, attract customers, and highlight merchandise
• Supported security and loss prevention training to identify risks and minimize store theft