Jerell L. Mack
Rock Hill,SC
Summary
Customer service professional, offering more than 15 years of customer service skills and knowledge. I am a highly motivated, results oriented professional with excellent analytical, written, oral and customer service skills that would like the opportunity to place my credentials towards a full-time position with a company where I can utilize my skills, experience, knowledge, growth while continuing to be of service to the public. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Lead Sales Associate
Dollar General
Rock Hill
04.2024 - Current
- Greeted customers and provided product information.
- Assisted with the training of new sales associates.
- Provided customer service to ensure satisfaction.
- Organized store displays for maximum visibility of products.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Maintained neatness and cleanliness throughout the store environment.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
Technical Support Representative
Continuum Global Solutions
Columbia, South Carolina
08.2021 - 04.2024
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
Patient Access Representative
MUSC Providence Hospital
Columbia, South Carolina
01.2020 - 07.2021
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
Customer Service Professional
Verizon Wireless Inc.
05.2015 - 01.2020
- Evaluate, listen, respond and establish rapport with customers while performing the full range of customer service functions efficiently and effectively to resolve customer issues completely and independently
- Develop customer solutions by implementing expert negotiation and problem solving skills to resolve complex and non-routine customer concerns
- Resolved billing, global and technical issues
- Interacted effectively with other departments and specialty groups internally and externally to resolve customer issues, while maintaining ownership and ensuring first call resolution
Patient Access Specialist/Admission
Tuomey Healthcare System
06.2013 - 03.2015
- Registration of all Emergency Room patients effectively and efficiently
- Communication with the Nursing Supervisor to ensure Bed assignment of all patients Inpatient and Outpatient
- Maintained accurate records of patient registration information in electronic health record system.
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
ER Customer Services
Tuomey Healthcare System
10.2012 - 06.2013
- Displaying customer service through greeting patients as they entered the Emergency Room
- Assist patients with any questions or directed needed as they waited in the Emergency Room
- Enter patient data into the ER system (IBEX) to alert the nursing staff of patient arrival for triage
- Alerting the charge nurse or triage nurse of any changes in patients health that may need immediate assistance
Department Manager of People Services/Shift Manager
McDonalds-Sumter, S.C
09.2011 - 10.2012
- Initial interview, screening, and hiring of applicants
- Training of all new employees
- Customer services complaints and customer retention
- Manage shift and crew positioning
- Food safety and food preparation
- Customer service through order preparation
Education
S.C. High School Honors Diploma -
Crestwood High School
Sumter, S.C.05.2004
Skills
- Proficient in Microsoft Word, Excel, Power Point
- Client relationship building
References
- Krysti, Byrd, S.C. Educator, (864)590-9238, Spartanburg School District, 500 Dupree Drive, Spartanburg, SC, 29307
- Tayra, Miller, H.I.M. Operations Supervisor, (803)435-3375, Clarendon Health System, 409 S Mill Street, Manning, SC, 29102
Volunteer Experience
Alpha Kappa Psi Professional Business Fraternity, Member
Timeline
Lead Sales Associate
Dollar General
04.2024 - Current
Technical Support Representative
Continuum Global Solutions
08.2021 - 04.2024
Patient Access Representative
MUSC Providence Hospital
01.2020 - 07.2021
Customer Service Professional
Verizon Wireless Inc.
05.2015 - 01.2020
Patient Access Specialist/Admission
Tuomey Healthcare System
06.2013 - 03.2015
ER Customer Services
Tuomey Healthcare System
10.2012 - 06.2013
Department Manager of People Services/Shift Manager
McDonalds-Sumter, S.C
09.2011 - 10.2012
S.C. High School Honors Diploma -
Crestwood High School