Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jerell Wilson

Fishers,IN

Overview

4
4
years of professional experience

Work History

Host

Tequila Sunrise Mexican Cafe
Fishers, IN
08.2021 - Current
  • Managed dining room layout to maximize efficiency of staff members.
  • Processed payments from customers using a POS system.
  • Inspected dining areas for any damages or defects.
  • Managed incoming calls during busy shifts.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Greeted guests upon arrival and provided them with menus.
  • Balanced cash drawers at the end of each shift.
  • Provided customers with accurate wait times and monitored waiting list.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Resolved conflicts between customers when necessary.
  • Took reservations over phone and in person.
  • Answered telephone to provide dining information and take reservations.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Answered phones promptly to record and confirm reservations.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Managed guest expectations by relaying information regarding hours, wait times, and specials.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Assisted staff by serving food and beverages or bussing tables.
  • Informed patrons of specialties and features.
  • Took reservations from patrons by phone or online.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Accepted payments from guests for dine-in and take-out foods.
  • Assigned patrons to suitable tables according to server rotation.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Helped service staff handle demand by distributing food and beverages.

Education

High School Diploma -

Fishers High School
Fishers, IN
05-2022

Skills

  • Customer service
  • POS system
  • Cash handling
  • Reservation management
  • Conflict resolution
  • Dining area inspection
  • Table management
  • Adaptable to change
  • Problem solving
  • Effective communication
  • Team player mentality
  • Multitasking proficiency
  • Customer engagement
  • Telephone reception
  • Front of house organization
  • Foreign language skills
  • Reservations
  • Online reservations
  • Takeout order processing
  • Dining room management
  • Seating arrangements
  • Greeting guests
  • Phone etiquette
  • Patience and empathy
  • Guest seating
  • Cleaning and sanitation
  • Table bussing
  • Cleanliness maintenance
  • Performance improvement

Languages

Spanish
Limited

Timeline

Host

Tequila Sunrise Mexican Cafe
08.2021 - Current

High School Diploma -

Fishers High School

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Jerell Wilson