Jeremaine Cooley
Orlando,FL
Summary
Friendly and efficient customer service rep devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding customer service standards with strong skill in retaining product and service information to provide effective issue resolution. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Volunteer
I Love Avenue
06.2022 - Current
- Set up tables and chairs and unloaded necessary equipment to prepare for events.
- Assisted with facilities maintenance, basic cleaning and trash removal.
Customer Service Associate
Credit Repair Kings
01.2022 - 06.2024
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Handled billing and payment issues by following guidelines and resolving disputes.
Education
General Studies
JC BERMUDEZ
Skills
- Computer Skills
- Telephone and Email Etiquette
- Answering Phones
- Community Service
- Flexible Schedule
- Operations Support
- Clerical Support
- Data Entry
Timeline
Volunteer
I Love Avenue
06.2022 - Current
Customer Service Associate
Credit Repair Kings
01.2022 - 06.2024
General Studies
JC BERMUDEZ