Dynamic professional with a proven track record at Pinecrest Supports and Services Center, excelling in crisis management and resident retention. Skilled in safety oversight and maintenance coordination, I fostered a secure environment while enhancing resident well-being through compassionate care and effective communication. Committed to continuous improvement and community engagement.
Overview
15
15
years of professional experience
Work History
Residential Specialist 2
Pinecrest Supports and Services Center
11.2014 - Current
Supported the development of community programs by organizing events and encouraging resident participation.
Positively interacted with residents, which helped to demonstrate proper behavior and communication.
Observed strict regulations and procedures to keep group home safe and secure for both residents and staff members.
Delivered compassionate care to residents by being empathetic, approachable, and consistently focused on their holistic wellbeing.
Assisted residents with daily self-care practices, meal preparation, and household tasks and duties.
Promoted resident well-being by conducting wellness checks, identifying potential issues early on for proper intervention.
Maintained accurate records of all resident interactions and progress updates, ensuring continuity of care across shifts and team members.
Facilitated open communication between residents, families, and staff, fostering a positive community atmosphere within the facility.
Managed crisis situations effectively with swift response times, minimizing risk factors for both individuals involved as well as other community members present at the time of the event.
Upheld confidentiality standards when handling sensitive resident information or discussing private matters internally among colleagues or with outside partners/providers necessary to overall care provision efforts.
Served as a reliable point of contact for families, providing regular updates on their loved one''s progress and addressing any questions or concerns they may have had.
Organized and supervised recreational activities, promoting a well-rounded living experience for all residents.
Accompanied residents on shopping trips, to medical appointments, and to recreational activities, providing careful supervision at all times.
Ensured safety and security within the residential facility with consistent monitoring and strict adherence to policies.
Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to each resident''s unique needs.
Contributed to increased occupancy rates by showcasing available units and promoting facility amenities during property tours.
Actively participated in ongoing training opportunities to grow professionally and enhance service delivery for all residents.
Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Park and Recreation Maintenance Specialist 2
City of Alexandria
08.2010 - 10.2014
Improved overall plant efficiency by identifying areas where upgrades or process changes could be implemented.
Led technician training sessions to improve skill sets and reduce knowledge gaps in the workforce.
Optimized maintenance schedules to reduce disruption to production operations.
Troubleshot mechanical, electrical, and pneumatic system issues, providing quick resolutions to minimize downtime.
Installed new equipment according to manufacturer specifications, ensuring proper functionality and alignment with production goals.
Collaborated with team members on root cause analysis for recurring issues, developing effective solutions.
Streamlined work order processes for faster response times to maintenance requests.
Supported cross-functional teams during project installations or major overhauls by sharing expertise in relevant systems or processes.
Provided emergency after-hours support when needed to address critical breakdowns that affected production schedules.
Increased equipment reliability by implementing a preventative maintenance program.
Proactively communicated potential risks or hazards within the facility to appropriate personnel for timely resolution.
Assisted in budget planning, identifying cost-saving opportunities through efficient resource allocation.
Enhanced safety by conducting regular facility audits and addressing hazards promptly.
Maintained accurate records of all completed work orders and inventory transactions for clear communication with management regarding maintenance activities.
Contributed to continuous improvement initiatives within the maintenance department by regularly reviewing procedures and best practices.
Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
Performed preventive maintenance and repairs on various types of equipment.