Summary
Overview
Work History
Education
Skills
Timeline
Generic

JEREME K LYONS

Castroville,USA

Summary

Results-driven Leader known for exceptional productivity and efficient task completion. Skilled in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations across all levels of management. Seasoned Director of Operations with significant experience in overseeing daily operations, improving efficiency, and leading successful teams. Proven leadership skills demonstrated through management of cross-functional teams and strategic planning initiatives. Track record of implementing operational improvements that increase productivity and reduce costs. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

22
22
years of professional experience

Work History

Construction Manager

Bravo Country Homes
01.2022 - 01.2024
  • Maintained outstanding relationships with Homeowner’s from start to finish through collaborative teamwork across sales and construction.
  • Coordinated with architects/engineers for planning, design, and execution of all custom and inventory homes.
  • Implemented construction management software to drive productivity and improve scheduling of work. (Builder Trend)
  • Partnered with Procurement/Purchasing to help streamline Vendor Management and help drive down cost.

Builder

Sitterle Homes
01.2021 - 06.2023
  • Closed double digit Homes in 2021 in multiple neighborhoods.
  • Well versed in Scheduling work and approving PO’s when work is complete in addition to getting time sensitive EPOs submitted to ensure we meet scheduled dates.
  • I managed to get 2 new vendors on our approved vendor list to help with delivery of product, and to help meet closing dates across the San Antonio Division.

P/C Operations Manager

Nationwide Insurance
01.2016 - 01.2018
  • Virtual Leadership of the San Antonio Service Center with direct/indirect leadership of 36 supervisors and up to 600-member care representatives.
  • Responsible for the deployment of LEAN Methodology across 36 Supervisors and 600 Member Care Representatives.
  • Led a project aimed at enhancing the career progression of our member care representatives. Successfully developed, communicated, and executed a new program that helped drive the retention of new hires in.
  • Successfully implemented a hiring team focusing on hiring the best candidates which helped us lower our annualized quick term percentage to < 38%.

Manager, Quality Assurance

Nationwide Insurance
01.2014 - 01.2015
  • Led a team of 15 Analysts and Trainers across 3 states in Iowa, Ohio, and Texas supporting three different business units.
  • Created a collaborative action plan which increased Gallup Engagement results from 4.28 to 4.76.
  • Work directly with business units to maintain SLA on 8 Quality reviews per associate per month with a total monthly output of over 8,000 reviews monthly.
  • Led supervisors through a quality action planning process which moved the San Antonio Call Center from 88.5% to 91.7% within 8 months of implementation.

Performance Improvement/Training Manager

Nationwide Insurance
01.2011 - 01.2014

P/C Non-Standard Training Supervisor

Nationwide Insurance
01.2007 - 01.2010

P/C Non-Standard Supervisor

Nationwide Insurance
01.2002 - 01.2006

Education

Bachelor’s - Business Management

University of the Incarnate Word
TX
TX

Skills

  • Building relationships
  • Leadership Skills
  • Business Acumen
  • Analytical Mind-set
  • Budgeting
  • Cost management
  • Risk management
  • Time Management Skills
  • Negotiating skills
  • Efficiency
  • Continuous improvement

Timeline

Construction Manager

Bravo Country Homes
01.2022 - 01.2024

Builder

Sitterle Homes
01.2021 - 06.2023

P/C Operations Manager

Nationwide Insurance
01.2016 - 01.2018

Manager, Quality Assurance

Nationwide Insurance
01.2014 - 01.2015

Performance Improvement/Training Manager

Nationwide Insurance
01.2011 - 01.2014

P/C Non-Standard Training Supervisor

Nationwide Insurance
01.2007 - 01.2010

P/C Non-Standard Supervisor

Nationwide Insurance
01.2002 - 01.2006

Bachelor’s - Business Management

University of the Incarnate Word