Jereme Orf
Cincinnati,OH
Summary
Seasoned Senior DevOps Engineer specializing in streamlining deployment processes and implementing security best practices. Demonstrated ability to mentor teams and enhance system performance through automation and efficient incident response strategies.
Overview
14
14
years of professional experience
Work History
Senior DevOps Engineer
GEICO
05.2022 - 10.2025
- Streamlined CI/CD pipeline processes to enhance deployment speed and reliability.
- Automated infrastructure provisioning, reducing manual setup time significantly.
- Collaborated with development teams to improve application performance and scalability.
- Led incident response initiatives, minimizing downtime through effective troubleshooting strategies.
- Mentored junior engineers in DevOps best practices, fostering skill development and knowledge sharing.
- Conducted regular system audits to identify vulnerabilities and implement security enhancements.
- Optimized cloud resource utilization within Azure, resulting in cost savings and improved efficiency.
- Developed custom scripts using Python or PowerShell languages to automate repetitive tasks or integrate disparate systems effectively streamlining workflows across departments.
- Streamlined infrastructure management through automation using industry-leading tools such as Ansible, Kubernetes, and Terraform.
- Implemented deployment strategies using container orchestration tools such as Docker.
- Collaborated with cross-functional teams to drive continuous improvement in the software delivery process.
- Optimized cloud resource usage by analyzing cost metrics and making recommendations for more efficient configurations.
Systems Engineer
Unlimited Systems
01.2019 - 09.2022
- Led system design and implementation projects, enhancing operational efficiency across multiple departments.
- Collaborated with cross-functional teams to identify and resolve technical issues in system architecture.
- Developed and maintained automated deployment processes, reducing downtime during system upgrades.
- Conducted regular system audits to ensure compliance with industry standards and enhance overall security posture.
- Streamlined workflows by introducing innovative solutions that aligned with organizational goals and objectives.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Completed software updates and assessed security patches for optimized computer use.
- Evaluated new tools and technologies for possible integration into existing infrastructure environments.
- Optimized server efficiency through virtualization techniques and capacity planning.
- Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.
Client Support Engineer
Unlimited Systems
03.2017 - 01.2019
- Resolved client inquiries by providing technical support and troubleshooting solutions.
- Collaborated with cross-functional teams to enhance product usability and customer satisfaction.
- Developed training materials for clients, improving onboarding experience and user adoption rates.
- Streamlined support processes, reducing response times and increasing issue resolution efficiency.
- Led initiatives to improve service delivery, resulting in enhanced client relationships and retention.
- Mentored junior staff on best practices for client interaction and technical problem-solving strategies.
- Implemented feedback mechanisms to capture client suggestions, driving continuous service enhancements.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
- Managed challenging customer situations with professionalism and empathy while working toward swift resolutions.
- Maintained a high level of technical expertise through regular training sessions and industry research efforts.
Technical Support Lead
Staples
08.2016 - 03.2017
- Led team in executing daily operational tasks, ensuring efficiency and adherence to company policies.
- Mentored staff on best practices for customer service and product knowledge, enhancing overall team performance.
- Coordinated training sessions for new hires, fostering a collaborative learning environment within the team.
- Developed shift schedules to optimize workforce productivity while maintaining coverage during peak hours.
- Implemented process improvements that reduced operational delays and enhanced workflow efficiency across departments.
- Collaborated with upper management to align team goals with broader organizational objectives, driving strategic initiatives forward.
Technical Support
Staples
04.2015 - 08.2016
- Resolved technical issues for customers through effective troubleshooting and problem-solving techniques.
- Provided expert support for hardware and software installations, ensuring smooth operational setups.
- Trained new team members on support protocols and best practices to enhance service delivery.
- Collaborated with cross-functional teams to improve customer experience and streamline processes.
- Developed comprehensive documentation for technical procedures, improving accessibility for team members.
- Led initiatives to reduce response times, enhancing overall efficiency of the support team.
Knowledge Expert
Micro Center
02.2014 - 04.2015
- Designed and implemented knowledge management systems to enhance information accessibility.
- Developed training materials to support customers and employees while maintaining knowledge retention.
- Conducted regular assessments of knowledge databases to ensure accuracy and relevance of content.
Front End Supervisor
Micro Center
04.2013 - 02.2014
- Supervised front-end operations, ensuring customer satisfaction and efficient service delivery.
- Led a team of cashiers, providing training and mentoring to enhance performance and productivity.
- Implemented process improvements that streamlined checkout procedures, reducing wait times for customers.
- Managed cash handling processes, ensuring accuracy in transactions and adherence to company policies.
Customer Service Representative
Micro Center
01.2012 - 04.2013
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction and loyalty.
- Provided product knowledge and support, assisting customers in making informed purchasing decisions.
- Trained new team members on company policies and customer service best practices.
Education
Chemistry, Cybersecurity
University of Cincinnati
Cincinnati, OHBiology, Pharmacology
University of Kentucky
Lexington, KYSkills
- Microservices architecture
- Containerization technologies
- Cloud computing expertise
- Scripting languages
- Security best practices
- Monitoring and logging
- Incident management
- Database administration
- Infrastructure automation
- Network operations
- Disaster recovery
- System administration
Languages
English
Native or Bilingual
German
Elementary
Japanese
Elementary
Software
Python
PowerShell
C#, C
JavaScript, TypeScript
LUA
NodeJS
MySQL, T-SQL
Interests
- Electronics and Circuit Building
- Coding and Programming
- Developing software, websites, and apps in various programming languages
- Crafting homemade beer using specialized equipment and brewing techniques
- Enjoy experimenting with different ingredients and flavors in the kitchen
Timeline
Senior DevOps Engineer
GEICO
05.2022 - 10.2025
Systems Engineer
Unlimited Systems
01.2019 - 09.2022
Client Support Engineer
Unlimited Systems
03.2017 - 01.2019
Technical Support Lead
Staples
08.2016 - 03.2017
Technical Support
Staples
04.2015 - 08.2016
Knowledge Expert
Micro Center
02.2014 - 04.2015
Front End Supervisor
Micro Center
04.2013 - 02.2014
Customer Service Representative
Micro Center
01.2012 - 04.2013
Chemistry, Cybersecurity
University of Cincinnati
Biology, Pharmacology
University of Kentucky