Jeremey Randolph
Hanceville,AL
Summary
Dynamic Strategic Account Manager with a robust track record in high-volume sales and logistics, adept at navigating competitive markets including internet services and automotive parts. Expertise in client retention and territory expansion is complemented by experience as a Freight Broker, enabling effective management of complex negotiations and supply chain challenges through a customer-centric approach. Proven ability to maximize repeat business opportunities while employing strategic prospecting techniques to broaden the client base. Strong collaborative skills and comprehensive knowledge of the sales cycle drive optimal outcomes and foster lasting relationships.
Overview
27
27
years of professional experience
Work History
Account Manager /F.S.R.
1-800 Radiators & A/C
01.2025 - Current
- Market Expansion: Drove a 14% increase in market growth within the first six months by aggressively targeting B2B acquisitions across the Birmingham, Jasper, Cullman, and Tuscaloosa territories.
- Strategic Relationship Management: Act as the primary brand ambassador for the nation’s largest independent parts distributor, managing high-level relationships with automotive garages, body shops, and NAPA Parts Stores.
- Crisis Resolution: Expertly navigate complex customer service issues and logistical "crises," utilizing critical thinking to maintain positive long-term partnerships and ensure client retention during high-pressure situations.
- CRM Optimization: Maintain high-integrity data within CRMs to ensure seamless service across the team; leverage detailed "intel and recon" to identify and close new business opportunities more effectively.
- Direct Sales Leadership: Spearhead the front-line sales effort, conducting daily field visits to identify pain points and provide tailored parts solutions to a diverse portfolio of automotive clients.
- Organized & optimized 4 large territories, Managed & grew over a thousand accounts within the 4 territories I managed.
- In 2025 my territories were the only territories within our company that didn’t react, we grew.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Built diverse and consistent sales portfolio.
- Generated advertising brochure for vendor use.
- Kept detailed records of daily activities through online customer database.
- Achieved or exceeded company-defined sales quotas.
- Presented professional image consistent with company's brand values.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Met existing customers to review current services and expand sales opportunities.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stayed current on company offerings and industry trends.
- Consulted with businesses to supply accurate product and service information.
- Recorded accurate and efficient records in customer database.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Conducted research to monitor market conditions and industry competitors.
- Visited key customers repeatedly to promote retention and relationships.
- Maintained responsibility for 4,662 accounts within assigned territory, consistently touching base to assess needs and satisfaction.
Outside Sales Account Manager
Concrete Driveway Co.
01.2024 - 10.2024
- Consistently met or exceeded sales quotas by an average of [quantify percentage] by effectively presenting and demonstrating the value of concrete driveway solutions to homeowners.
- Cultivated strong relationships with customers, resulting in repeat business and referrals.
- Proactively identified and pursued new sales opportunities, expanding the company’s customer base.
- Collaborated with the installation team to ensure seamless project execution and customer satisfaction.
- Managed, organized, & optimized a multitude of accounts while also overseeing major projects throughout my territory, I wasn’t employed here long due to compensation plan alterations in the company but I was extremely successful while employed here.
- Finalized sales deals and contracts.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Visited clients to sell concrete jobs, provided quality estimates and closed the deal onsite.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Contributed to event marketing, sales and brand promotion.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
- Analyzed buildings to prepare estimates for residential and commercial concrete work.
- Prepared material orders to complete projects on time and within budget.
- Reviewed and approved invoices and change orders to monitor project expenses and reflect any change to scope in project budget.
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Identified areas for cost saving to help increase profitability and lower client costs.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Prepared bids and proposals to submit to clients and secure new business.
- Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
- Attended project meetings to provide updates and insights on project costs.
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
- Visited at least 25 account holding customers on a daily basis to nurture and maximize each relationship.
Senior Account Manager
Google
02.2021 - 12.2023
- Documented sales activities thoroughly and kept management updated on new leads and scheduled appointments.
- Created trust with potential customers with excellent conversational abilities and knowledge of Google Fiber products.
- Exceeded targets consistently by continuously seeking out new customer contacts and closing consistent sales.
- Canvassed neighborhoods to connect with potential customers and build connections with prospects.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
- Greeted customers and asked open-ended questions to assess their needs.
- Overcame customer objections using strong rebuttal skills.
- As the Sr. Sales Rep and highest performer in this market consistently every month, spent time with new reps, teaching and training proper closing methods, time management, proper utilization of Salesforce, and general sales habits.
- Met sales quotas, frequently exceeding targets; over eight months, was one of the top 10 connecting sales reps in the nation every month.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Communicated product quality and market comparisons by creating sales presentations.
- Learned and adapted quickly to new technology and software applications.
- Delivered services to customer locations within specific timeframes.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked effectively in fast-paced environments.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Built diverse and consistent sales portfolio.
- Generated advertising brochure for vendor use.
- Kept detailed records of daily activities through online customer database.
- Achieved or exceeded company-defined sales quotas.
- Presented professional image consistent with company's brand values.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Met existing customers to review current services and expand sales opportunities.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stayed current on company offerings and industry trends.
- Consulted with businesses to supply accurate product and service information.
- Recorded accurate and efficient records in customer database.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Attended monthly sales meetings and quarterly sales trainings.
- Set and achieved company defined sales goals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Contributed to event marketing, sales and brand promotion.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
National Account Manager/Freight Broker
DDS Solutions
08.2019 - 08.2020
- Directed, motivated, and disciplined staff to achieve performance goals.
- Met customers’ needs within constraints set by established channel strategies.
- Optimized strategic and tactical sales approaches based on collected data and available forecasts for both shippers and carriers.
- Achieved profit and sales targets by optimizing competitive strategies and evolving seasonal plans.
- Coordinated solutions in collaboration with internal departments, advocating for customers’ needs and managing swift corrections to identified concerns.
- Expanded business operations with effective utilization of customer-focused, forward-thinking strategies.
- Oversaw the work of clerical staff, maintaining records of correspondence, bid requests, and official licenses and regulatory documentation.
- Managed well-organized and compliant administrative and financial records.
- Coordinated insurance coverage for goods and packages.
- Tracked shipments and trucks out on deliveries.
- Verified and noted count and condition of cargo received.
- Contacted existing customers to update accounts and confirm deals.
- Monitored market and negotiated rates based on trends.
- Planned routes for various shipments according to special events, customer needs and weather.
- Blocked and braced freight to prevent shifting and product damage during transport.
- Collaborated with team members to resolve challenges and improve productivity.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Packed items to meet shipping requirements.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Originated and implemented operational processes and procedures, amplifying productivity.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Entered shipping information into computer system and estimated freight and postal rates.
Fundraising Consultant
Politicause LLC
03.2018 - 05.2019
- Political Action Committee Fundraiser
- Highest performing fundraiser in 5 years
- Achieved promotion within first month
- Leadership skills
- Donation Processing
- Comprehensive sales process
- Became a surgical cold caller and learned proper phone sales etiquette.
- I learned how to use my energy; became a closer.
- Was the assigned “closer”; when consultants had potential opportunities on the hook but couldn’t quite close the deal, the call got forwarded to me.
- Became an outlier, excelled way past the capabilities of anyone else in the company
- Used persuasive sales techniques to convince donors to donate to the cause I represented.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Drove team revenue totals by bringing in top sales numbers and shattering donation records.
Outside Sales Agent/Lawn Technician
Mr. Turf
06.2006 - 11.2007
- Hunter role, specialized in new business development.
- One visit close
- Negotiated contracts with homeowners and utilized solutions based on selling by capitalizing on information gathered through discovery questions leading to pain points.
- Self Starter , at early age became accustomed to making a busy schedule and producing at high levels
- Learned how to organize and work a territory.
- Learned how to organize and the basic fundamentals of account and project management
- Set up appointments with potential and current customers to promote chemical lawn maintenance and aeration.
- Used consultative sales approach to understand and meet customer needs.
- Researched potential clients and markets to prepare for appointments.
- Serviced existing accounts on regular basis to maximize revenue.
- Demonstrated products and specific features at customer locations and special events.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Built strong client rapport to establish diversified network of connections.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Utilized customer feedback to identify new product opportunities and market trends.
- Exceeded monthly sales targets and quotas consistently.
- Monitored competitor activities to maintain competitive advantage.
- Developed and implemented sales strategies to increase revenue.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed, maintained and utilized diverse client base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
- Maintained current knowledge of evolving changes in marketplace.
- Diagnosed lawn and garden issues and recommended targeted solutions.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Developed lasting customer relationships and grew network over time.
- Maintained and serviced lawn care equipment to enhance longevity.
- Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
- Applied fertilizer and other nutrients to lawns to promote healthy growth.
- Developed estimates and presented customers with bids for lawn care services to help with planning.
Grocery Assistant
John's Big Brother's Grocery
07.1999 - 06.2005
- Customer service specialist
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Payment processing and dispute settlement
- Maintained adequate product levels in check-out lines and end-cap displays by timely re-stocking of merchandise.
- Opened and closed store by balancing cash registers and receipts.
- Supported promotional plans by updating signage with price changes.
- Checked for outdated and overripe grocery items and removed from inventory.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Removed trash, swept, and mopped floors for professional appearance.
- Pleasantly greeted customers and provided prompt and courteous service.
- Stocked fruits and vegetables and removed old or poor quality products.
- Recommended products to customers to drive sales.
- Monitored refrigeration, freezer, and cooling areas for proper functioning and reported issues to supervisor.
- Assisted with weekly inventory counts.
- Blocked produce and culled damaged or spoiled pieces.
- Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
- Marked down and retagged products for special promotions.
- Retrieved items for customers and verified prices.
- Handled specialty seafood items for packaging and display.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Checked aisles for spills to complete quick clean-up.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inventory Experience
- Sales and Marketing Display
- Leadership role as a teenager, overseeing all baggers and stockers since 2001.
- Vetting and Hiring experience
Education
GED - GED Program
University of Alabama in Huntsville
Huntsville, AL01.2001
Skills
- Account Management
- Territory Management
- Relationship Management
- Direct Sales Specialist
- B2B
- B2C
- Outside Sales
- Inside Sales
- Marketing
- Contract Negotiations
- Team Building
- Payroll Administration
- Scheduling Workforce
- Sales Management/Team Leading
- Assumptive Solution Based Selling
- Sales Skills Trainer
- CRM Fluent ie Salesforce, Hubspot, Sumoquote, Arcsite, Service Fusion, Service Titan
- Freight Brokering (Logistics Management)
- Google & Microsoft Work Suites
- Lead By Example
- Lead prospecting
- Preparing contracts
- Account development
- Campaign execution
- Trend forecasting
- Advertising
- Market forecasting
- Converting leads
- Sales forecasting
- Staff management
- Database management
- Lead generation
- Account strategy development
- Organizational fundraising
- Multi-task management
- Coordinating documents
- Goal setting
- Revenue growth
- CRM proficiency
- Regional accounts
- Team Training
- Sales solutions
- Excellent communication skills
- Client acquisition
- Sales development
- Accounts payable/receivable
- Sales techniques
- Client relations
- Persuasive communication expertise
- New account creation
- Selling advertising
- Outbound telephone marketing
- Teamwork and collaboration
- Invoice balancing
- Product development
- Documentation and reporting
Accomplishments
- Led my market to double digit growth in 2025 earning the accolade of "Turnaround Market of the Year" at 1-800 Radiators and AC.
- Current Member of "The President's Club" at 1-800 Radiators and AC.
- While at Google i was a perennial member of the G-25 and the G-5. this means I maintained a close rate in the top 5 percentile and I was responsible for more acquisitions than any other Account Manager in the city and remained in the top 25 throughout Google's entire footprint, recognized nationally several times for various records.
Languages
English
Native or Bilingual
Interests
- Volunteering at local animal shelters and rescue organizations
- Avid Reader
- Fundraising Events
- I participate in a variety of outdoor recreational activities
- Enjoy playing golf for overall physical and mental well-being
- Offering time and support to shelters for the homeless, women, and animals, I have fostered abused animals on several occasions, I strongly believe in doing all I can to help those in need regardless if its an animal or human, we're all connected wether people like it or not
Timeline
Account Manager /F.S.R.
1-800 Radiators & A/C
01.2025 - Current
Outside Sales Account Manager
Concrete Driveway Co.
01.2024 - 10.2024
Senior Account Manager
Google
02.2021 - 12.2023
National Account Manager/Freight Broker
DDS Solutions
08.2019 - 08.2020
Fundraising Consultant
Politicause LLC
03.2018 - 05.2019
Outside Sales Agent/Lawn Technician
Mr. Turf
06.2006 - 11.2007
Grocery Assistant
John's Big Brother's Grocery
07.1999 - 06.2005
GED - GED Program
University of Alabama in Huntsville
NOTES
- I find it necessary to explain why I have left seemingly good jobs while being successful. I am currently at 1-800 RADIATOR & AC. While I am extremely successful, there is absolutely zero room to grow, no promotions to achieve and my pay is the lowest I’ve made in over ten years. @ CONCRETE DRIVEWAY CO. I was hired as a salaried Outside Sales Account Manager with commission also added in the compensation plan. After about a half of a year they changed the compensation plan so that all Outside Sales positions were paid commission only, that’s not what I signed up for. @ Google I was a Senior Account Manager managing territories in Huntsville, New Market, Madison, and Harvest. I was selling Google fiber (fiber-optic internet sales), YouTube TV, & paid Google Voice accounts. For 2 ½ years I made 7-9K a month with my commissions/salary combined. Out of the blue Google changed how they valued accounts pertaining to commission and I lost 3-9K a month. I was their all time sales leader and grew their market more than anyone in huntsville’s history. I tried dealing with it but when I didn’t get the next promotion (lack of degree), I knew it was time to keep looking for my forever job. I realize this section isn’t standard resume etiquette but sometimes the standard format just doesn’t provide the space you need to tell the whole story. I am a well versed sales account manager with a refined skill set that just wants to find a position that allows me room to grow, offers a fair salary and a fair commission structure that doesn’t call for the goal post to get moved if someone is very successful. I’ve been an outlier everywhere I’ve been. I don’t want to move around anymore, I want somewhere to grow, somewhere with a high ceiling and room for me to excel. Thanks for your time-
- Jeremey W Randolph