Driven, ambitious, career-focused job seeker, with passion for healthcare, anxious to obtain an entry-level endoscopy technician position to help launch career while achieving company goals. Natural leader with a passion for team building and promoting positive company morale.
Overview
10
10
years of professional experience
Work History
Guest Servive
Target
09.2015 - 01.2019
Operated cash register for cash, check and credit card transactions
Cleaned and organized store, including checkout desk and displays
Identified potential shop-lifters and alerted management
Trained new sales associates each quarter
Handled all customer relations issues in gracious manner and in accordance with company policies
Welcomed customers into store and helped them locate items
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms
Answered questions regarding store and its merchandise
Greeted customers and ascertained customers' needs.
Helped customers with questions, problems and complaints in person and via telephone
Stocked shelves and supplies and organized displays
Organized racks and shelves to maintain visual appeal of store
Developed positive customer relationships through friendly greetings and excellent service
Trained and served as peer coach for new sales associates
Electronics Sales Associate
Target
01.2016 - 01.2019
Maintained current store, product and promotional knowledge to drive consistent sales
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
Processed payments and maintained accurate drawers to meet financial targets
Worked with off-site locations to find desired items for customers
Provided every customer with professional and polite support for sales and service needs
Approached customers and engaged each compelling conversations through use of effective interpersonal and people skills
Completed customer's purchase by effectively processing credit and debit cards, cash and personal checks
Searched store inventory system to determine whether requested products were available
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
Arranged merchandise for display to highlight new styles, attract customers and enhance sales
Maintained current knowledge of special savings, sales, promotions and other offerings to enhance customer support
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
Front Desk Agent
Holiday Inn Beaumont Plaza
08.2019 - 02.2022
Stayed current on local attractions and special events to help guests with entertainment options
Managed customer complaints and rectified issues to complete satisfaction
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs
Completed end-of-day reporting and balanced registers to maintain financial accuracy
Coordinated with internal departments to handle wide range of guest needs
Promoted loyalty by signing customers up for IHG Loyalty rewards program and encouraged repeat stays through exceptional service
Arranged special accommodations for guests to maintain optimal satisfaction
Sterile Supply Technician
Christus St. Elizabeth Hospital
02.2022 - 08.2023
Reduced risk of cross-contamination between patients by properly segregating contaminated tools from clean ones during cleaning processes.
Maintained accurate records of instrument usage and sterilization cycles to ensure traceability and adherence to established protocols.
Supported nursing staff by efficiently assembling trays for various medical procedures, enabling them to focus on direct patient care.
Ensured timely availability of required supplies through proactive communication with other departments, minimizing delays in patient care delivery.
Collaborated with interdisciplinary teams to develop best practices for sterilization and supply management, promoting a culture of continuous improvement.
Demonstrated commitment to patient care by consistently meeting or exceeding quality assurance benchmarks for sterile supply processing and handling.
Assisted in surgical procedures with prompt delivery of sterile supplies, contributing to successful outcomes and patient satisfaction.
Endoscopy Technician
Christus St. Elizabeth Hospital
05.2023 - Current
Advanced skillset through participation in specialized trainings on various types of endoscopic equipment, broadening capabilities as a technician.
Set up endoscopy suites with equipment and supplies needed for procedures.
Collaborated with physicians and nurses to develop individualized patient care plans focused on maximizing comfort and minimizing anxiety levels.
Improved patient comfort during endoscopic procedures by providing attentive care and maintaining a calming environment.
Handled inventory and preparation for upcoming procedures by ordering supplies and ensuring rooms were stocked and set-up for patients.
Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
Transferred scopes to appropriate department for repairs and maintenance.
Ensured timely completion of endoscopic procedures by effectively assisting physicians with scope insertions, biopsies, and polypectomies.
Prepared patients for procedures to assist doctors, nurses and support staff.
Reduced risk of infection through meticulous cleaning, disinfection, and maintenance of endoscopes and accessories.
Demonstrated commitment to continuous improvement initiatives within the department, participating in regular staff meetings focused on enhancing performance standards.
Education
Certification of Completion of Vocational Nursing - Nursing
Lamar State College - Orange
Orange, TX
12.2021
High School Diploma -
West Brook High School
Beaumont, TX
2015
Skills
Strong written and verbal communicator
Motivated to help others
Physically strong and agile
Follows procedures
Safety management
Able to learn quickly
Friendly
Multitasking skills
HIPAA
Infection control standards
Measuring vital signs
Direct Patient Care
Medication Administration
Dependable and Responsible
PPE Compliance
Analytical and Critical Thinking
Timeline
Endoscopy Technician
Christus St. Elizabeth Hospital
05.2023 - Current
Sterile Supply Technician
Christus St. Elizabeth Hospital
02.2022 - 08.2023
Front Desk Agent
Holiday Inn Beaumont Plaza
08.2019 - 02.2022
Electronics Sales Associate
Target
01.2016 - 01.2019
Guest Servive
Target
09.2015 - 01.2019
High School Diploma -
West Brook High School
Certification of Completion of Vocational Nursing - Nursing