Jeremi Guerrero
Manhattan,NY
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my cash handling expertise and team leadership skills at Cherry Valley Supermarket to significantly improve service efficiency. My proactive approach in training teams and addressing customer concerns fostered a positive shopping environment, showcasing my commitment to excellence and ability to drive results.
Overview
3
3
years of professional experience
Work History
Cashier Supervisor
Cherry Valley Supermarket
06.2021 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Building Maintenance Worker
Private Residence
04.2023 - 12.2023
- Responded to after-hours maintenance emergencies as needed, providing prompt and effective solutions to minimize impact on tenants.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Improved building safety by conducting regular inspections and addressing potential hazards promptly.
- Handled minor landscaping tasks such as lawn care or snow removal when required to maintain an attractive property appearance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Inspected building systems to evaluate HVAC, electrical and plumbing maintenance needs.
Customer Service Representative
Macys Department Store
10.2022 - 05.2023
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
High School Diploma -
International High School At Union Square
New York, NY06-2022
Skills
- Cashier training
- Cash handling expertise
- Customer complaint handling
- Customer service
- Team leadership
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Building Maintenance Worker
Private Residence
04.2023 - 12.2023
Customer Service Representative
Macys Department Store
10.2022 - 05.2023
Cashier Supervisor
Cherry Valley Supermarket
06.2021 - Current
High School Diploma -
International High School At Union Square
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