CAROLINA VEGA
Bronx,NY
Summary
Proven leader in security and customer service, adept in team leadership and problem-solving, with a track record of enhancing safety and client satisfaction at Securitas Security Services Skilled in Microsoft Office and bilingual communication, I excel in high-pressure environments, ensuring efficient operations and exceptional service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Car Service/Mrc
Securitas Security Services USA
New York, NY
07.2024 - 12.2024
- Maintain high level of expectation while carrying out the requirements for security office and traffic intervention
- Assist Facility Manager, preparing and executing fire drills as well as other facility interventions
- Computed, recorded and proofread data or reports.
- Write and submit security reports detailing any and all notable events for future recollection
- Answered phone calls promptly and professionally.
Tour Commander
Arrow Security
New York, NY
01.2020 - 01.2024
- Ensures safety and security of all clients, staff, and property in accordance with site and company procedure
- Actively detect, deter, and report all incidents by enforcing facility policies and procedures
- Interact with and monitor client’s behavior to maintain good rapport by providing excellent customer service
- Control access at the main entrance by checking ID for all clients, staff, and visitors
- Train new security and supervisors’ employees in all aspects of the facility
Customer Service Supervisor
Kohls
Yonkers, NY
01.2018 - 01.2021
- Provide direction and supervise associates to support a sales drive while focusing on creating a consistent customer service
- Train new employes making sure we providing excellent customer service and help solve customer with their merchandise
- Helping employees with difficult situation
- Offer information to customer on current merchandise assortment, store promotions and events
- Make the employees schedule for my department, send emails on reports and answer phones for customers
Security Guard
Alliance Security
New York, NY
01.2018 - 01.2020
- Secured premises by inspecting buildings, patrolling property and monitoring surveillance cameras
- Investigated disturbances and used proportional and strategic responses to handle different types of issues
- Completed required shift logs and reports, highlighting all activate, suspicious circumstances, and critical incidents
- Communicated with team members and building management via radio and telephone
- Provided friendly and professional assistance to employees, visitors, and customers
- Prevented loss and damage by reporting irregularities information for violations of policies and procedures
- Restrained trespassers, when necessary, until law enforcement arrived
- Trained new Security Guard personnel on all standard operating procedures
Skills
- Bilingual
- Microsoft Office
- Customer Service
- Team Leadership
- Time Management
- Problem-Solving
- Communication Skills
- Adaptability
Certificatestraininglicenses
- CPR License
- Security Guard 8 and 16-hour certificate
- Occupational Safety Health Administration License (OSHA)
- Stanley M. Isaacs YES Program Workforce Development Training
- F01,F03,F04
Certification
- CPR License
- Security Guard 8 and 16-hour certificate
- Occupational Safety Health Administration License (OSHA)
- Stanley M. Isaacs YES Program Workforce Development Training
- F01,F03,F04
Timeline
Car Service/Mrc
Securitas Security Services USA
07.2024 - 12.2024
Tour Commander
Arrow Security
01.2020 - 01.2024
Customer Service Supervisor
Kohls
01.2018 - 01.2021
Security Guard
Alliance Security
01.2018 - 01.2020
- CPR License
- Security Guard 8 and 16-hour certificate
- Occupational Safety Health Administration License (OSHA)
- Stanley M. Isaacs YES Program Workforce Development Training
- F01,F03,F04
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