Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Jeremiah Alonso

Jeremiah Alonso

Royal Palm Beach,FL

Summary

A demonstrated ability to swiftly identify problems and implement effective solutions, especially in intricate billing or customer service scenarios. Exceptional problem-solving skills, employing logical reasoning and critical thinking to address customer concerns, billing issues, or system obstacles. Capable of analyzing data and suggesting solutions even in high-pressure situations. Recognized for the ability to work autonomously with minimal oversight while ensuring high levels of productivity and accuracy across all responsibilities. A proactive and self-driven work ethic, capable of adjusting to flexible schedules and meeting deadlines in a dynamic, fast-paced environment. Empathy & Commitment to Service. Regularly showcase a strong dedication to assisting others by providing outstanding customer service and addressing issues with compassion. Proficient in managing challenging situations with composure while demonstrating genuine concern for the needs of patients or customers, leading to favorable outcomes.

Overview

5
5
years of professional experience

Work History

Customer Care Representative

State Farm
09.2023 - 01.2025
  • Results-oriented Customer Care Representative with a strong understanding of the insurance industry
  • Skilled in conducting research to identify competitive rates and benefits, resolving customer complaints, and maintaining accurate records
  • Excellent communicator and dependable team player with experience in CRM software and building relationships with clients
  • Participated In team meetings to discuss strategies for improving customer satisfaction levels
  • Conducted research to identify competitive rates and benefits offered by other providers
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans
  • Processed payments received from clients promptly according to established procedures
  • Maintained accurate records of all Insurance transactions using computer software systems such as Uhin & Athena.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.

Insurance Agent

Teleperformance USA
01.2023 - 09.2023
  • Verified patient's insurance coverage prior to admission or procedure
  • Verified insurance coverage for each patient before providing services
  • Handled billing inquiries from both patients and insurance companies
  • Responded to customer inquiries and requests relating to insurance
  • Generated custom quotes based on specific client requirements while adhering to company policies
  • Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options
  • Used company software to analyze customer coverage needs, write quotes, and issue policies

Customer Service Representative

InfoCision
02.2020 - 01.2023
  • Built and maintained relationships with clients to support satisfaction
  • Developed strong customer service skills while working as an Insurance Agent, including problem resolution and conflict management
  • Interpreted insurance policies and explained coverage to clients
  • Acquired knowledge of various types of insurance products, such as life, health, property, casualty and auto insurance
  • Communicated product features, advantages, and benefits to customers
  • Utilized persuasive communication techniques to close deals quickly and efficiently
  • Managed customer accounts by providing accurate information on product availability and pricing
  • Adapted to and remained flexible in changing, fast-paced work environment
  • Handled client deposits and transactions and updated billing information in company databases
  • Prepared detailed reports for management regarding sales activities, progress and forecasts

Education

Highschool -

Royal Palm Beach Highschool
Royal Palm Beach, Fl
06.2021

Skills

  • Excellent communicator
  • Dependable team player
  • Strong understanding of insurance industry
  • CRM Software
  • Building relationships with clients, brokers and other stakeholders
  • Customer Follow-Up
  • Leads Prospecting
  • Quotes and Sales
  • Licensed Insurance Agent
  • Detail-oriented
  • Call center experience
  • Data entry
  • Empathy and patience
  • Insurance verification
  • Independent working style
  • Critical Thinking
  • Problem-solving

Timeline

Customer Care Representative

State Farm
09.2023 - 01.2025

Insurance Agent

Teleperformance USA
01.2023 - 09.2023

Customer Service Representative

InfoCision
02.2020 - 01.2023

Highschool -

Royal Palm Beach Highschool
Jeremiah Alonso