Jeremiah Appiah
Hamden
Summary
Hardworking Data Transcriber known for fast typing skills and exceptional focus. Adept at completing projects with minimal supervision. Offering exceptional communication and interpersonal skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
SPANOTV LLC
12.2023 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered detailed customer and transaction data for enhanced record-keeping and analysis.
Help Desk Technician
Vivint
08.2021 - 12.2023
- Provided Tier1 technical support for over300 end-users and employees by responding to1,000 tickets weekly
- Assisted with computer hardware and software troubleshooting, installation, and configuration
- Utilized ServiceNow to reduce ticket response time from12 hours to1 hour
- Escalated complex issues to the appropriate support teams
- Maintained knowledge of current technology trends and provided recommendations for improvements to IT processes
Customer Support Specialist
Bain & Company
10.2019 - 01.2020
- Managed majority of phone calls and emails related to customer technical support
- Troubleshot and resolved issues related to the company’s software and hardware products
- Initiated new communication protocol to manage escalation cases for senior support specialists
- Spearheaded effort to improve customer training through recorded webinars on the company’s products and services
IT Support
Disrupt Studio Group
03.2018 - 10.2019
- Assisted with hardware setup and maintenance of computer systems
- Provided basic technical support for end-users
- Proactively conducted hardware and software inventory checks
- Maintained and updated user accounts in Active Directory and Office365
- Provided general administrative support to the IT team to improve team efficiency
Marketing Manager
NYNA Capital LTD
06.2016 - 02.2018
- Develop and execute marketing strategies to promote properties, services, and brand awareness
- Collaborate with sales and leasing teams to develop sales and marketing materials
- Manage digital marketing campaigns, including email marketing, social media, and website content
- Conduct market research and analysis to identify trends, demographics, and competition
- Organize and manage events, including open houses, promotions, and community outreach
- Create and manage marketing budgets and track ROI
Education
Bachelor of Arts - Economics
University of Ghana
05.2016
Skills
- Proficient in Windows and macOS operating systems
- Knowledge of Microsoft Office Suite and Office365 administration
- Experience with help desk ticketing systems
- Comptia network, comptia A, CSR
- Strong verbal and written communication skills
- Technical troubleshooting skills
- Customer-focused and empathetic
- Ability to work independently and in a team environment
- Detail-oriented and organized
- Accuracy and attention to detail
- Fast typing speed
Accomplishments
- Proficiency with Outlook and Microsoft Word
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Saved the company a great sum of potential financial losses by identifying redundancies in the data entry system and recommending consolidations.
- Maintained an average typing speed of over 60 WPM on all assignments.
Certification
- CompTIA IT Fundamentals (ITF+) - CompTIA.
- CompTIA Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- Certified Customer Service Professional (CCSP) - National Customer Service Association.
Languages
English
Native or Bilingual
Timeline
Data Entry Clerk
SPANOTV LLC
12.2023 - Current
Help Desk Technician
Vivint
08.2021 - 12.2023
Customer Support Specialist
Bain & Company
10.2019 - 01.2020
IT Support
Disrupt Studio Group
03.2018 - 10.2019
Marketing Manager
NYNA Capital LTD
06.2016 - 02.2018
- CompTIA IT Fundamentals (ITF+) - CompTIA.
- CompTIA Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- Certified Customer Service Professional (CCSP) - National Customer Service Association.
Bachelor of Arts - Economics
University of Ghana
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