Jeremiah Archer
Quincy,United States
Summary
Adaptable professional with 6+ years of experience and a proven knowledge of conflict resolution and customer communications. Aiming to leverage these skills to successfully fill any role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Specialist
Apple
11.2021 - Current
- Actively using iOS/OS systems & technical portals.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Developed strong client relationships through consistent communication and attentive service.
Customer Service Representative
MassHealth
08.2019 - 02.2022
- Check to ensure that appropriate changes were made to resolve customers' problems
- Review insurance policy terms to determine whether a particular loss is covered by insurance
- Ensure the customer is eligible for insurance, enrolling in health plans, setting up transportation
Manager/Sales Associate
Expressions
08.2018 - 04.2019
- Resolve customer complaints regarding sales and service
- Plan and direct staffing, training, and performance evaluations to develop and control sales
- Determine price schedules and discount rates
- Review operational records and reports to project sales and determine profitability.
Education
Associates -
Quincy College
Quincy, MAHighschool Diploma -
TechBoston Academy
Boston, MA06.2018
Skills
- Microsoft Outlook
- Flexibility and Adaptability
- Good time management
- Hard Working
- Computer Skills
- Microsoft Office Word
- Adaptability
- Problem Solving
- Microsoft Office
- Decision Making
- Communication
- Customer Service
- Communication Skills
- Ability to Work Under Pressure
- Customer Relations
- Data Analysis
Certification
- Introduction to Technical Support
- Introduction to iOS Mobile Application Development
- Introduction to Data Analytics
Timeline
Specialist
Apple
11.2021 - Current
Customer Service Representative
MassHealth
08.2019 - 02.2022
Manager/Sales Associate
Expressions
08.2018 - 04.2019
Associates -
Quincy College
Highschool Diploma -
TechBoston Academy