Jeremiah Archer
Quincy
Summary
Tech-savvy professional with a strong background in cybersecurity and IT support. Certified in IT, cloud computing, cybersecurity, and Network+. Hands-on experience in GSOC operations, customer support, and technical troubleshooting. Skilled communicator and problem-solver, dedicated to implementing innovative solutions, improving user experiences, and delivering top-tier results. Currently pursuing a Cybersecurity degree at Southern New Hampshire University to further advance in the technology and security fields.
Overview
6
6
years of professional experience
1
1
Certification
Work History
GSOC Analyst
Allied
09.2024 - Current
- Monitor, detect, and analyze security threats using GSOC tools and systems
- Respond to incidents in real-time, ensuring swift mitigation and comprehensive reporting
- Collaborate with teams to maintain a secure operational environment
Specialist
Apple
11.2021 - Current
- Delivered exceptional customer support, using iOS and macOS systems to resolve complex technical issues
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution
- Strengthened client relationships by providing personalized service and solutions tailored to customer needs
Cybersecurity Intern
Mossé Cyber Security Institute
07.2024 - 01.2025
- Gained hands-on experience in cybersecurity through real-world tasks and projects
- Enhanced knowledge of threat analysis, vulnerability assessment, and technology solutions
- Built confidence and expertise in delivering robust security measures for tech environments
Sr Customer Service Representative
MassHealth
01.2019 - 01.2022
- Assisted clients with enrollment in health plans, resolving eligibility and coverage issues
- Ensured accurate data entry and managed transportation arrangements for customers
- Provided reliable support by reviewing policy terms and ensuring clarity for clients
Education
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Hooksett, NH01.2026
High School Diploma -
TechBoston Academy
Boston, MA06-2018
Skills
- Cybersecurity fundamentals
- Network security
- GSOC monitoring
- Incident response
- Cloud fundamentals
- IOS
- MacOS
- Linux
- Windows
- Hardware/software troubleshooting
Certification
- CompTIA Network+
- IBM IT Support
- Certified in Cybersecurity (ISC²)
- IBM and ISC² Cybersecurity Specialist
- IT and Cloud Fundamentals
Timeline
GSOC Analyst
Allied
09.2024 - Current
Cybersecurity Intern
Mossé Cyber Security Institute
07.2024 - 01.2025
Specialist
Apple
11.2021 - Current
Sr Customer Service Representative
MassHealth
01.2019 - 01.2022
- CompTIA Network+
- IBM IT Support
- Certified in Cybersecurity (ISC²)
- IBM and ISC² Cybersecurity Specialist
- IT and Cloud Fundamentals
Bachelor of Science - Cybersecurity
Southern New Hampshire University
High School Diploma -
TechBoston Academy
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