Jeremiah Bayhon
Denver,CO
Summary
Analytical and empathetic professional with 10+ years of money services business knowledge and critical thinking skills to thrive in data-driven environments. Customer-oriented and results-driven with experience steering and managing internal and external audits in time-sensitive projects. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leader, Internal Audit
Western Union, LLC
Denver, CO
03.2019 - 09.2023
- Managed planning, designing, and executing internal audit activities with emphasis on AML, Compliance, and Operations risk and control framework.
- Evaluated efficiency and effectiveness of internal controls, reporting findings to senior management.
- Collaborated with business partners to establish remediation actions.
- Worked closely with senior internal audit team members to evaluate business and regulatory risks.
- Facilitated quality assurance reviews of completed audit projects to meet internal audit standards.
- Supervised staff assigned to audits, providing feedback and coaching.
Senior Manager, Operations
Western Union Philippines
Quezon City, Philippines
04.2016 - 02.2019
- Led cross-functional business lines handling regulatory escalations support for North America (Dodd-Frank remittance rule), EMEA, and APAC (complaints management requirements) regions.
- Managed a team of 50+ direct and indirect employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Participated in periodic internal audits, including regulatory examinations.
- Led or supported troubleshooting of operational issues to reduce project bottlenecks or delays.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Collaborated with cross-functional team members to build and execute development plans.
Manager, Operations
Western Union Philippines
Quezon City, Philippines
04.2013 - 03.2016
- Managed Tier 2 error resolution support team handling Dodd-Frank remittance rule.
- Collaborated with senior management in the implementation of cancellation and error resolution procedures in line with the enactment of Dodd-Frank remittance rule.
- Managed performance goals of 50+ direct and indirect employees to meet risk and control framework, quality assurance, and workforce requirements.
- Participated in periodic internal audits, including regulatory examinations.
- Created monthly reports for senior management summarizing operational performance metrics.
Analyst, Project Management
Western Union Philippines
Quezon City, Philippines
09.2012 - 04.2013
- Facilitated small to medium scaled projects in relation to process improvements and build-outs of call center operations in proprietary sites and third-party vendors.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project by collaborating with subject matter experts.
Education
Bachelor of Science - Mathematics
Polytechnic University of the Philippines
Santa Mesa, Manila, Philippines05.2009
Skills
- Audit Management
- Regulatory Compliance
- Risk Mitigation Strategies
- Team Building and Leadership
- Audit Report Writing
- Analytical Problem Solving
- Performance Management
- Staff Development
Affiliations
I love traveling to understand different cultures and ways of life. I ski in the winter and workout to improve my physical and mental health.
Certification
ACAMS Certified, August 2020
Languages
English
Full Professional
Tagalog
Native/ Bilingual
References
References available upon request.
Timeline
Leader, Internal Audit
Western Union, LLC
03.2019 - 09.2023
Senior Manager, Operations
Western Union Philippines
04.2016 - 02.2019
Manager, Operations
Western Union Philippines
04.2013 - 03.2016
Analyst, Project Management
Western Union Philippines
09.2012 - 04.2013
Bachelor of Science - Mathematics
Polytechnic University of the Philippines
Similar Profiles
Pratik PishwePratik Pishwe
Associate Product Manager at Convera India Pvt. Ltd. (Formerly Western Union Business Solutions,a division of Western Union)Associate Product Manager at Convera India Pvt. Ltd. (Formerly Western Union Business Solutions,a division of Western Union)
Nirav ShahNirav Shah
Sr. Solution Architect at Western Union Services IndiaSr. Solution Architect at Western Union Services India
Irfan KhokharIrfan Khokhar
AREA SALES MANAGER at Western Union International BankAREA SALES MANAGER at Western Union International Bank