Summary
Overview
Work History
Education
Skills
Websites
Portfolio Projects
Certification
Timeline
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Jeremiah Beck

Katy

Summary

Adaptable and resourceful certified IT professional with a knack for troubleshooting technical issues and a solid foundation in IT principles. Has hands-on experience in labs and thorough coursework. Currently advancing leadership and teamwork abilities as a Leadership Intern at St. Athanasius College, coordinating logistics for community initiatives, resolving conflicts, and collaborating with cross-functional teams to meet project deadlines. Earned CourseCareers IT Certification and pursuing CompTIA A+ to strengthen technical expertise. Demonstrated competency through portfolio projects including an Azure-based Active Directory deployment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Freight Associate

The Home Depot
07.2024 - 01.2025
  • Applied Home Depot’s customer service training, including de-escalation techniques and inventory system navigation, to resolve customer issues efficiently—even in urgent or emotionally charged situations
  • Executed precision-driven inventory audits using advanced equipment (e.g., electric ladders, fork lifts, order pickers) to maintain 99%+ accuracy in stock placement, reducing retrieval times for sales associates and customers
  • Enforced planogram compliance, utilizing SKU-specific placement guidelines to enhance visual merchandising and strategically position complementary items, directly driving increased accessory sales and customer engagement

Laborer

Alaska Firewood Services
06.2021 - 08.2023
  • Supported hydraulic splitter operations, ensuring seamless processing of raw timber by maintaining equipment readiness, clearing debris, and staging materials for continuous production
  • Packaged 180+ firewood bundles daily using manual and machine-assisted plastic wrapping, consistently meeting sizing/weight standards for retail and customer delivery
  • Loaded and secured 180+ daily bundles onto trailers, optimizing space utilization and weight distribution to guarantee safe transport and on-time distribution

Education

GED -

State of Alaska

Infomation Technology -

Course Careers

Skills

  • Software installation
  • Application support
  • Customer service
  • Active listening
  • Issue resolution
  • Technical troubleshooting
  • Hardware diagnostics
  • Hardware repair
  • Hardware upgrades
  • Ticket management
  • Active Directory
  • Remote support
  • Microsoft Office Suite
  • System administration
  • Cloud Computing (Azure)
  • Firewalls
  • ACLs (Access Control Lists)
  • Virtual Machines
  • Virtual Networks
  • Operating Systems
  • Networking
  • Custom Computers

Portfolio Projects

  • Active Directory Deployment, A guide on deploying Active Directory as part of an internal authentication, support, and knowledge suite in the cloud (Azure). Users will be able to log into Windows devices that are within the domain and administrators will be able to modify user accounts. https://github.com/jerbek/active-directory-deployment/
  • osTicket Deployment, A guide on deploying osTicket as part of the internal authentication, support, and knowledge suite in the cloud (Azure). Clients are able to submit tickets and agents are able to respond to and manage tickets. https://github.com/jerbek/osticket-deployment/
  • DokuWiki Deployment, A guide on deploying DokuWiki as part of the internal authentication, support, and knowledge suite in the cloud (Azure). Users will be able to retrieve from and contribute to an internal knowledge base. This is useful for documenting and troubleshooting recurring problems. https://github.com/jerbek/dokuwiki-deployment

Certification

Information Technology Certificate - CourseCareers

Timeline

Freight Associate

The Home Depot
07.2024 - 01.2025

Laborer

Alaska Firewood Services
06.2021 - 08.2023

GED -

State of Alaska

Infomation Technology -

Course Careers

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Jeremiah Beck