Jeremiah Bettis
Belchertown,MA
Summary
Skilled Process Guide with broad experience in managing and improving complex processes. Strengths lie in problem-solving, project management, and team leadership skills. Known for successfully implementing operational improvements that increase efficiency and enhance quality. Have consistently made significant impacts on previous workplaces through innovative process enhancements.
Overview
11
11
years of professional experience
Work History
Process Guide
Amazon
Belchertown, MA
09.2024 - Current
- Assisted with the creation of process documentation and training materials.
- Provided guidance to team members on best practices for processes.
- Conducted process reviews and audits to ensure compliance with standards.
- Developed workflow diagrams to document current processes.
- Identified areas of process improvement and recommended solutions.
- Trained personnel on newly implemented processes or updated existing ones.
- Ensured that all documents related to process activities were up-to-date.
- Communicated effectively with staff at all levels regarding process updates.
- Coordinated with external vendors when necessary for successful completion of tasks.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Trained new employees on company policies, job duties, and performance expectations.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
Inbound Stower
Amazon
Colorado Springs, CO
08.2022 - 12.2023
- Unloaded inbound freight and placed it into designated bays or slots.
- Utilized proper lifting techniques to move product from pallets to shelves.
- Ensured that all items were properly labeled and stored in their designated locations.
- Maintained a safe, clean, and organized work environment at all times.
- Scanned barcodes on products to ensure accurate tracking of inventory levels.
- Inspected material handling equipment for any damages before use.
- Adhered to food safety regulations when handling perishable products.
- Communicated effectively with team members regarding daily tasks and expectations.
- Collaborated with other departments within the organization as needed.
- Cleaned warehouse floors, walls, shelves, racks, bins. regularly.
- Used handheld scanner to sort products onto appropriate shelves daily.
- Continuously pulled items off carts and placed on correct shelves.
- Picked customer orders to sort, pack and prepare orders for shipment.
- Scanned and sorted packages to stage for delivery drivers.
Delivery Station Staff
Amazon
Colorado Springs, CO
08.2021 - 07.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Dirt Work/Concrete Laborer
VIP escavating
Colorado Springs, CO
03.2021 - 07.2021
- Use shovels, hoes, rakes, and other tools to spread or level concrete.
- Smooth out freshly poured concrete with trowels and other finishing tools.
- Remove any excess material from the surface of the concrete after it has been poured.
- Clean up work area by disposing of debris correctly when job is completed.
- Fill hollows and remove spots on freshly poured cement surfaces using a straightedge and jointer tool.
- Maintain equipment used during construction process in good working condition.
- Carry heavy materials such as bricks, blocks, lumber, mortar mixers, wheelbarrows., across job sites safely.
- Set forms for pouring concrete according to blueprints or instructions from supervisor.
- Inspect finished product for quality assurance purposes before allowing customer access.
- Level ground prior to pouring foundation or slab with shovels or grading machines.
- Operate power saws to cut expansion joints into hardened concrete surfaces.
- Assist in demolishing existing structures with jackhammers and other tools as needed.
- Perform minor maintenance tasks on equipment used during construction process.
- Measure and mark designated areas where new slabs are going to be placed.
- Ensure that safety protocols are followed at all times while on the job site.
- Carry heavy materials such as bricks, blocks, lumber, mortar mixers.
- Loaded and unloaded necessary tools, materials, and machines from trucks and trailers.
- Removed debris and waste to clean site after completing work.
- Constructed forms to create various concrete structures.
- Inspected and maintained tools and equipment.
Picker
Amazon
Clarksville, IN
07.2020 - 01.2021
- Received and processed customer orders for merchandise in a timely manner.
- Verified accuracy of items picked, packed and shipped to customers.
- Utilized RF scanners to scan products accurately and efficiently.
- Maintained cleanliness of warehouse areas by sweeping floors, emptying trash cans and organizing shelves.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Followed safety protocols at all times when handling heavy equipment such as forklifts, pallet jacks and hand trucks.
- Reported any damaged or defective items immediately to supervisor for further investigation.
- Collaborated with team members in order picking processes ensuring efficient workflow.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
Assembly Line Technician
General Electric Company
Louisville, KY
07.2020 - 12.2020
- Inspected components and assemblies for defects, ensuring quality control standards were met.
- Assembled parts in accordance with blueprints and other specifications, using hand tools and power tools.
- Maintained a clean work area to ensure proper functioning of machinery.
- Assisted with the installation of new equipment on the production line.
- Performed preventative maintenance tasks on assembly line machines as required.
- Operated automated machinery safely and efficiently, following all safety protocols.
- Repaired defective items by replacing parts or components according to instructions provided.
- Ensured that all safety procedures were adhered to at all times while working on the assembly line.
- Conducted visual inspections of completed products prior to packaging for shipment.
- Received instruction from supervisor regarding specific tasks assigned each day.
- Cleaned work area regularly to maintain safe and organized environment.
Package Handler
UPS
Jeffersonville, KY
06.2017 - 06.2020
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Checked all outgoing shipments to ensure accuracy of contents.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Maintained a clean work environment by removing debris from the loading dock area.
- Assisted in training new employees on package handling processes.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Assisted in loading delivery trucks with prepared packages.
Manager
McDonald's
Jeffersonville, KY
04.2017 - 06.2020
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Car Hopper
Sonic
Colorado Springs, CO
03.2015 - 06.2016
- Greeted and welcomed customers as they arrived at the drive-in window.
- Prepared drinks, condiments, and food items according to restaurant standards.
- Operated cash register accurately and efficiently to process customer payments.
- Delivered food orders to customers in a timely manner with a friendly attitude.
- Cleaned tables and chairs, swept floors, and performed other general cleaning duties as needed.
- Maintained cleanliness of dining area by wiping down surfaces and removing trash from tables between guests.
- Restocked supplies such as cups, napkins, straws, condiments. throughout shift.
- Communicated effectively with co-workers regarding order status or customer requests.
- Completed orders by making specialty shakes and ice cream desserts.
- Took orders, prepared foods and processed payments in full-service establishment.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Independently resolved customer concerns to correct problems and promote brand loyalty.
- Verified orders and bagged items for easy transport.
- Informed customers of regular deals or monthly specials to upsell orders.
- Delivered food promptly to meet quality and service standards.
Crew Member
McDonald's
Colorado Springs, CO
03.2014 - 12.2014
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Informed customers about daily specials in an engaging manner.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
Education
High School Diploma -
Willam J Palmer
Colorado Springs, CO05-2014
Skills
- Business process reengineering
- Collaborative mindset
- Schedule development
- Industrial hygiene
- Department organization
- Expectation setting
Timeline
Process Guide
Amazon
09.2024 - Current
Inbound Stower
Amazon
08.2022 - 12.2023
Delivery Station Staff
Amazon
08.2021 - 07.2022
Dirt Work/Concrete Laborer
VIP escavating
03.2021 - 07.2021
Picker
Amazon
07.2020 - 01.2021
Assembly Line Technician
General Electric Company
07.2020 - 12.2020
Package Handler
UPS
06.2017 - 06.2020
Manager
McDonald's
04.2017 - 06.2020
Car Hopper
Sonic
03.2015 - 06.2016
Crew Member
McDonald's
03.2014 - 12.2014
High School Diploma -
Willam J Palmer