Community Outreach Specialist skilled in event coordination and youth mentoring. Facilitated engaging workshops and supported fundraising initiatives to enhance community involvement. Collaborated effectively with diverse teams to achieve goals and resolve challenges promptly.
Overview
2
2
Languages
1
1
Certification
7
7
years of post-secondary education
11
11
years of professional experience
Work History
Community Service Volunteer
New Mount Olive Baptist Church
Birmingham, AL
01.2016 - Current
Coordinated community outreach programs to engage local residents and promote involvement.
Collaborated with local organizations to provide resources for families in need.
Facilitated educational workshops on health, wellness, and financial literacy for community members.
Mentored youth volunteers, fostering leadership and teamwork skills through hands-on activities.
Assisted in organizing church events, ensuring smooth execution and participant satisfaction.
Supported fundraising initiatives by coordinating logistics and volunteer participation efforts.
Developed promotional materials to increase awareness of church programs and services offered.
McDonald's Shift Manager
TDWM
Birmingham, AL
01.2021 - 08.2026
Supervised daily operations and ensured compliance with safety protocols.
Trained new employees on operational procedures and company standards.
Monitored inventory levels and managed stock replenishment processes.
Assisted in maintaining equipment and facility cleanliness standards.
Managed daily cash intake by counting out registers and tabulating profits.
Helped employees accomplish tasks during peak periods.
Inspected work areas regularly for cleanliness and organization standards.
Developed and maintained positive working relationships with staff, customers, and vendors.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
Coached employees on interactions with customers to drive exceptional service.
Monitored store operations to ensure compliance with company policies and procedures.
Communicated with other shift managers to facilitate continuum of customer service.
Provided coaching and guidance to team members when necessary to improve performance.
Assisted in resolving escalated customer service issues in a timely manner.
Enforced safety standards throughout the store including proper use of equipment.
Responded quickly and effectively to emergency situations as they arose.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Resolved conflicts between staff members in a professional manner.
Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Directed and led employees and team members on effective operations, methods and procedures.
Reported employee behavioral issues, losses and customer complaints to upper-level management.
Taught staff upselling techniques to meet revenue targets.
Managed schedules, accepted time off requests and maintained coverage for shifts.
Reinforced rules to promote superior employee performance.