Jeremiah Boutte
Houston,TX
Summary
Solutions-focused, versatile management professional offering a comprehensive background supporting U.S military operations in roles of increasing responsibility during a 4 year career in the Army. Effective communicator who quickly masters new roles and technologies to achieve positive results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Communications Systems Operator
Army
02.2022 - Current
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Troubleshot issues with telephone equipment and software to keep systems functional.
- Received incoming calls and paged individuals and departments over PA system.
- Performed minor troubleshooting on communications equipment to alleviate downtime.
Signal Support Systems Specialist
Army
10.2019 - 02.2022
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
- Supervised and assisted with battlefield signal support systems and terminal devices.
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
- Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
- Integrated new devices into managed networks while maintaining assigned security protocols and protections.
Education
High School Diploma -
Andy Dekaney High School
Houston, TX06.2018
Skills
- Radio Operation
- Electronic Filing System
- Driver Communications
- Customer Accounts Management
- Antenna Equipment
- Monitor Systems
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
- Constructed a communications strategy that enabled complete communication within a company of over 250 employees.
Certification
- Net+ - September 2023
Timeline
Communications Systems Operator
Army
02.2022 - Current
Signal Support Systems Specialist
Army
10.2019 - 02.2022
High School Diploma -
Andy Dekaney High School