Jeremiah Bowden
Atlanta,GA
Summary
A hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Successful in teaching junior employees how to maximize performance. Welcoming and intelligent worker with proven history of accuracy, efficiency and punctuality. Skilled at any obstacle you given with great attention to detail and organization skills Detailed Customer Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
YMCA
Pittsburgh, PA
06.2017 - 08.2017
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Signed for packages, recorded all deliveries and distributed to personnel.
- Scheduled meetings and meeting rooms for internal personnel, partners and clients.
Cashier
Panera Bread
Pittsburgh, PA
08.2018 - 07.2021
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and cupboards to remove debris and maintain cleanliness.
- Processed all sales transactions promptly to prevent long customer wait times.
Apparel Sales Lead
Dick's Sporting Goods, Inc
Pittsburgh, PA
08.2020 - Current
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Performed stock processing by filling and stocking floor racks and backstock racks.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Facilitated positive guest experiences by promptly locating desired items for customers.
- Communicated item availability with retail team members and shoppers.
- Achieved personal and store sales goals with sound customer service and sales protocol.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Assisted with weekly inventory management tasks such as counting stock, restocking shelves and verifying shipments.
- Organized clothing racks according to size, color, style or other criteria for easy identification by customers.
- Operated cash registers accurately while processing all forms of payments including credit cards, checks and cash payments.
- Analyzed sales data reports regularly in order to identify trends in customer buying habits.
- Transferred and received liquidated merchandise from outside vendors.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers to determine wants or needs.
- Placed special orders or called other stores to find desired items.
Service Desk Lead
The Home Depot Store 0159/4116
Atlanta, GA
10.2021 - 09.2023
- Directed calls to product line specialists, application and system specialists and vendor resources and alerted management to recurring problems.
- Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions.
- Resolved issues on initial call 75% of time using internal knowledge base, troubleshooting skills, experience and team resources.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Promoted loyalty by signing customers up for Credit Cards and encouraged repeat visits through exceptional service.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Volunteered to handle complaints and issues for manager during busy time periods.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Utilized recognition and reward tools frequently to recognize achievements.
- Developed strategies to assist associates in meeting goals.
- Trained new service desk personnel on job functions, processes, and procedures.
- Conducted regular meetings with team members to review performance and identify areas of improvement.
- Created reports on performance metrics of service desk staff.
Fulfillment Center Associate
Amazon Delivery Center Dpp7/DAT6
Atlanta, GA
05.2023 - 01.2024
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Achieved productivity and accuracy standards to meet company guidelines.
- Limited damage to products and orders by using care when choosing items.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Used RF scanner to load totes, pallets and carts onto trucks for customer delivery.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
- Labeled boxes and placed in outbound collection areas.
- Confirmed items picked for orders by keying codes into system.
- Read orders to ascertain catalog numbers, sizes and quantities of merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Used handheld scanner to sort products onto appropriate shelves daily.
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Education
High School Diploma -
Pittsburgh Creative And Performing Arts School
Pittsburgh, PA06.2021
Bachelor of Science - Nursing
Georgia State University
Atlanta, GASkills
- Cash transactions
- Package and mail receipt
- Conflict management
- Listening skills
- Hospitality services
- Cash counting machine operations
- Cash drawer balancing
- Ordering and stocking
- Customer assistance
- Loss prevention
- Training and mentoring
- Returns and exchanges
- Teamwork
- Retail sales
- Teambuilding
- Active listening
- Time Management
- Creativity
- Leadership
- Heavy Lifting
- Handheld Scanner
- Driver Scheduling
- Problem-Solving
- Warehousing Processes
- Attention to Detail
- Logistics Process Improvement
- Physical Strength and Stamina
- Loading Dock Operations
- Container Tagging and Marking
- Cargo Sorting
- Loading and Unloading
- Storage Area and Container Cleaning
- Stacking and Staging
- Adaptable to Changing Needs
- Bins, Carts and Containers
- Reaction Time and Speed
- Accuracy and Precision
- Willing to Learn
- Pallet Jack Operation
- Electric Pallet Jacks
- Container Packing and Repacking
- Logistics and Transportation
- Brand Awareness
- Product Knowledge
- Inventory Management
- Cash Handling
- Dressing Room Assistance
- Multitasking
- Team Cooperation
Affiliations
- Employee of the Month- Panera Bread-October 2018 July 2021
- Outstanding costumer engagement-Dick's Sporting Good's-November 2020
- Defensive Player of the Month-Dick's Sporting Good's January 2021
- Academic High Honors ( Creative and Performing Arts School ) 9-12th grade
- GPA 3.9 weighted
- Urban Impact Foundation ( PIttsburgh, PA) 2013-2020 Performing Arts Department
- Class President 2021
- Associate Of the Month-The Home Depot 2022
- Bronze Badge- The Home Depot 2021
- Executive Badge Award-The Home Depot 2023
- Sliver Badge-The Home Depot 2023
- Top10 Pick and Stage Associate- Amazon 2023
- Awesome Attendance Award-Amazon 2023
- Count on Me Award-Amazon 2023
Timeline
Fulfillment Center Associate
Amazon Delivery Center Dpp7/DAT6
05.2023 - 01.2024
Service Desk Lead
The Home Depot Store 0159/4116
10.2021 - 09.2023
Apparel Sales Lead
Dick's Sporting Goods, Inc
08.2020 - Current
Cashier
Panera Bread
08.2018 - 07.2021
Front Desk Receptionist
YMCA
06.2017 - 08.2017
High School Diploma -
Pittsburgh Creative And Performing Arts School
Bachelor of Science - Nursing
Georgia State University