Jeremiah Brockman
Braselton,GA
Summary
Senior Manager with a proven track record of building high-performing teams, controlling costs, and driving measurable operational improvements. Experienced in leading standards, improving guest satisfaction, and creating stability in chaotic situations. Ready to align with your vision, operate with a partner mindset, and drive long-term success as a general manager.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work History
Senior Manager
Culver's
Braselton, Georgia
04.2022 - Current
- Trained and mentored team members, trainers, and management on operational best practices and service standards.
- Managed inventory control to maintain stock availability and minimize waste, while maintaining a 0.5% variance.
- Analyzed data to identify areas of improvement, and created actionable steps to drive results
- Enganged in and oversaw guest relations management to maximize guest retention and repeat visits
- Lead 5 team trainers at once to complete 2 hours of relevant BBU training within one month both on site and at home.
- Recently supported efforts to increase OSAT scores from 68% to now 75% by engaging in one on one & group training as well as integrating survey bag stuffers to encourage guest reviews
- Demonstrate expertise in all administrative duties while recognizing importance of attention to detail.
Asst General Manager
Bojangles'
Jefferson, Georgia
01.2020 - 04.2022
- Rebuilt team from 7 total employees to over 40, within 60 days by using several methods including outside recruitment
- Was one of the first locations to fully reopen amidst Covid due to my efforts (Hiring, Training, Brand Awareness)
- Worked tirelessly (80 hours+/wk) to train new management, ensure operational standards, and perform administrative duties
- The Jefferson Bojangles' was the highest performing location in all of Georgia during my time there due to heavily revamping our reputation. Jefferson Netted $60k+ weekly Average Location: Low 40's
Education
Lanier Technical College
Lawrenceville, GAOther Certifications And Training
06.2021 - 01.2026
ServeSafe Certification
MyFoodSafetyLicense
02.2026 - 02.2026
Skills
- Highly Effective Recruitment Skills
- Holistic Hiring
- Data Analysis
- Guest Relations
- Inventory Oversight & Cost Control
- Highly Competent Administrative Ability
- Professionalism
- Planning & Organizational Skills
- Extreme Focus
Timeline
ServeSafe Certification
MyFoodSafetyLicense
02.2026 - 02.2026
Senior Manager
Culver's
04.2022 - Current
Other Certifications And Training
06.2021 - 01.2026
Asst General Manager
Bojangles'
01.2020 - 04.2022
Lanier Technical College