Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremiah Bumanglag

Honolulu

Summary

Dynamic professional with extensive experience in customer service and guest relations at Hilton Grand Vacations. Proven ability to enhance client satisfaction through effective communication and problem-solving. Skilled in data entry and documentation, consistently achieving high customer satisfaction ratings by resolving issues promptly and promoting services. Flexible and dedicated to delivering exceptional results.

Overview

6
6
years of professional experience

Work History

Guest Ambassador

Hilton Grand Vacations
Honolulu
12.2024 - Current
  • Greeted guests and escorted them to check-in at the front desk.
  • Provided information, directions about the property, local attractions, restaurants, and other points of interest.
  • Supported front desk operations during peak times, and handled complaints in a timely fashion, while ensuring guest satisfaction by providing exceptional customer service.
  • I participated in regular training sessions, updated computer records with customer details, and promoted available products and services to customers during service.
  • Coordinated with internal teams to ensure the timely and successful delivery of solutions according to client needs.

Cashier/Customer Service Representative

Waikiki Market
Honolulu
11.2023 - Current
  • Operated the cash register efficiently and accurately, scanned merchandise, and processed payments by cash, check, credit card, gift card, or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly

Licensed Life Insurance Agent

PFA/National Life Group
Honolulu
09.2021 - Current
  • Processed applications, including collecting relevant documents from applicants, completing forms, and submitting them to the insurance company for approval.
  • Established relationships with new clients by conducting in-person meetings and phone calls.
  • Analyzed client needs, recommended appropriate life insurance policies, and provided product information to clients.
  • Prepared reports on sales activities, including number of prospects contacted, policies sold.
  • Reviewed contracts with clients to ensure compliance with state laws governing the sale of life insurance policies.

Intake Coordinator

Navian Hawaii
Honolulu
03.2024 - 09.2025
  • Provided education about available services, benefits, rights, responsibilities, risks, and benefits of treatment options.
  • Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
  • Coordinated transportation arrangements for clients as needed.
  • Participated in weekly case conferences with clinical staff regarding treatment planning and goal setting.
  • Coordinated with external agencies and community partners to facilitate referrals and access to services.
  • Assisted with the preparation of reports and presentations on intake activities and client demographics.

Patients Representative

Queens Medical Center
Honolulu
03.2020 - 08.2023
  • Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
  • Scheduled follow-up appointments for patients based on physician recommendations.
  • Performed data entry tasks for patient information into electronic health record systems.
  • Ensured compliance with federal, state, and local laws governing medical practices.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.

Education

Associate of Science - Health And Social Care

Wave International Training School
Birmingham, United Kingdom
02-2012

Bachelor of Science -

Northern Christian College
Philippines
03-2003

Skills

  • Customer service and guest relations
  • Sales support and upselling
  • Data entry and payment processing
  • Documentation and reporting
  • Flexible scheduling

Timeline

Guest Ambassador

Hilton Grand Vacations
12.2024 - Current

Intake Coordinator

Navian Hawaii
03.2024 - 09.2025

Cashier/Customer Service Representative

Waikiki Market
11.2023 - Current

Licensed Life Insurance Agent

PFA/National Life Group
09.2021 - Current

Patients Representative

Queens Medical Center
03.2020 - 08.2023

Associate of Science - Health And Social Care

Wave International Training School

Bachelor of Science -

Northern Christian College

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