Jeremiah Burnett
Aurora,CO
Summary
Dedicated and organized Operations Manager with over 3 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
4
4
years of professional experience
Work History
Operations Manager
H.C. Elite Services
Englewood, CO
10.2019 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
Tier 3 Mobile Specialist
Xfinity / Comcast
Aurora, CO
06.2022 - 09.2023
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Presented performance and productivity reports to supervisors.
- Responded to information requests from superiors, providing specific documentation.
- Tracked and replenished inventory to maintain par levels.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Conducted employee observations and documented findings.
- Coordinated and scheduled appointments with clients, customers, and vendors.
- Maintained accurate records of meeting times and locations.
- Provided administrative support to ensure the smooth running of office operations.
- Answered phone calls and responded to emails in a professional manner.
- Identified root cause of technical issues and developed solutions.
- Provided remote support to customers experiencing technical difficulties.
- Maintained records of troubleshooting activities and customer interactions.
- Conducted on-site visits to analyze customer requirements and diagnose system issues.
Assistant Store Manager
Zumiez Retail
Englewood, CO
01.2022 - 08.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Education
Automotive Certificate - Automotive Technology
Lincoln College of Technology - Denver
Denver, CO10-2024
Smoky Hill High School
Aurora, CO05.2015
Skills
- Business Planning
- Business Development
- Process Improvement
- Inventory Management
- Health and Safety Compliance
- Incident Management
- Workflow Optimization
- Performance Reporting
- Performance Monitoring
- Customer Service
- Logistics Oversight
- Procedure Development
- Staff Management
- Team Leadership
- Decision-Making
- Data Management
- Strategic Planning
- Quality Assurance and Control
- Inventory Control
- Data Evaluation
Accomplishments
- Increased Gross Revenue by 50% first Quarter after Onboarding
- Re-established high performance and quality metrics
- Created a tenure workforce
- Began Operating in “Fantastic Plus” for 13 weeks and running
Timeline
Tier 3 Mobile Specialist
Xfinity / Comcast
06.2022 - 09.2023
Assistant Store Manager
Zumiez Retail
01.2022 - 08.2022
Operations Manager
H.C. Elite Services
10.2019 - Current
Automotive Certificate - Automotive Technology
Lincoln College of Technology - Denver
Smoky Hill High School