Summary
Overview
Work History
Education
Skills
Timeline
Waitress
Jeremiah Carter

Jeremiah Carter

Greenwood,IN

Summary

Dynamic leader with proven success in operational oversight and team development at BJ's Restaurant & Brewhouse. Excelled in implementing financial efficiency initiatives and fostering customer relationships, achieving significant improvements in employee satisfaction and sales. Skilled in inventory control and verbal communication, adept at transforming challenges into opportunities for growth.

Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.

Developed skills in fast-paced, high-stakes business environment, focusing on leadership and problem-solving. Adept at strategic planning and operational efficiency, transitioning into new field with fresh perspective. Ready to leverage experience to drive success and innovation in new role.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

28
28
years of professional experience

Work History

General Manager

BJ's Restaurant & Brewhouse
07.2017 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.

Key Holder

Outback Steakhouse
11.2008 - 06.2017
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Second Assistant

McDonald's
11.1996 - 09.2000
  • Collaborated with cross-functional teams to achieve shared goals and drive project success.
  • Increased department productivity through effective delegation and supervision of tasks.
  • Streamlined workflow processes, reducing overall time spent on administrative tasks.
  • Developed strong relationships with clients, ensuring their needs were met and expectations exceeded.
  • Improved team efficiency by streamlining communication and implementing organizational systems.
  • Provided exceptional customer service by addressing concerns promptly and providing timely resolutions.
  • Facilitated effective meetings that promoted open dialogue, kept team members on track, and resolved issues quickly.
  • Assisted in the successful completion of projects by coordinating schedules and managing deadlines.
  • Contributed to company growth by identifying new business opportunities and cultivating client relationships.
  • Enhanced workplace morale by fostering a positive and collaborative environment for team members.
  • Greeted guests in with friendliness and professionalism.
  • Assisted manager in all aspects of business operations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

High School Diploma -

Edgewood Highschool
Ellettsville, IN
05-2000

No Degree - Drafting

North Highschool Vocational
Bloomington, IN
05-2000

Skills

  • Team Development
  • Goal setting
  • Quality management
  • Verbal and written communication
  • Labor Expense Oversight
  • Employee Development
  • Recruitment
  • Motivation
  • Financial Efficiency Initiatives
  • Effective leader
  • Operational Oversight
  • Organizational Improvement
  • Administrative Support Expertise
  • Customer relationship management
  • Inventory control

Timeline

General Manager

BJ's Restaurant & Brewhouse
07.2017 - Current

Key Holder

Outback Steakhouse
11.2008 - 06.2017

Second Assistant

McDonald's
11.1996 - 09.2000

High School Diploma -

Edgewood Highschool

No Degree - Drafting

North Highschool Vocational

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Jeremiah Carter