Jeremiah Choice
McKinney
Summary
Experienced professional with a strong background in customer service and warehousing, specializing in inventory management and logistics coordination. Demonstrated success in enhancing operational efficiency and resolving discrepancies through effective communication and data management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Warehouse Receiving Supervisor
Floor & Decor
McKinney
09.2023 - Current
- Managed receiving operations to ensure accurate inventory intake.
- Coordinated with vendors for timely delivery of materials.
- Implemented efficient layout for incoming goods to optimize workflow.
- Conducted regular inspections of received products for quality assurance.
- Maintained accurate records of inventory levels and discrepancies.
- Resolved discrepancies between physical count and computer-generated reports.
- Managed the return of damaged or incorrect items from suppliers.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
Guest Service Team Leader
Target
McKinney
08.2022 - 08.2023
- Enhanced overall guest interactions by advocating for service excellence and proactive recovery measures.
Utilized expertise in both digital and physical solutions to increase guest engagement and retention. - Resolved customer complaints swiftly to maintain satisfaction and loyalty.
Ensured effortless shopping experiences at guest services, focusing on returns, gift registry management, and drive-up support. - Led the guest service team to ensure excellent customer experiences.
- Fostered a positive work environment through effective communication and support.
Customer Service Associate
Dillard's
Allen
11.2020 - 01.2022
- Assisted customers with internet orders, over the phone, as well as in person; handled difficult returns; and tracked where the item is located or in stock.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Resolved customer inquiries in a timely manner.
- Handled packing and shipping, processed curbside orders, and gift-wrapped orders for customers.
- Closed the store at the end of each day, making sure each register was accounted for and had the correct amount of money in it.
Food Server/Cashier/Stocker
Whataburger
McKinney
09.2019 - 10.2020
- Managed food and drink orders accurately for timely delivery
- Followed health and safety guidelines to ensure food quality standards and safety standards in work areas.
- Schedule activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
- Maintained cleanliness and organization of dining area and service stations.
Customer Service Rep
Sears
Dallas
05.2017 - 09.2019
- Demonstrated excellent flexibility and effective communication skills.
- Received incoming calls from customers concerning merchandise, warranties, or sales orders.
- Handled escalated calls from customers through effective communication and problem-solving.
- Contacted customers about potential service upgrades, new services and account changes.
Food Server/Customer Service/Cashier
Braum's Ice Cream and Dairy Stores
Allen
03.2015 - 04.2017
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Took and processed customer orders accurately and efficiently.
- Handled cash transactions and processed payments using POS system.
- Measure the ingredients required for specific food items being prepared. Clean, stock, and restock workstations, and verify dates on produce for restock.
Education
Associate in Science -
Collin Community College
McKinney, TX07.2025
High School Diploma -
Allen High School
Allen, TX05.2020
Skills
- Microsoft Office proficiency
- Word, Excel, PowerPoint, and Outlook
- Data entry and management
- Warehousing and logistics
- Customer service and support
- Effective communication skills
- Sales and merchandising strategies
- Food handling and preparation
- Cashiering and stocking
Certification
- Food Handler Certification
- TABC Certified
Timeline
Warehouse Receiving Supervisor
Floor & Decor
09.2023 - Current
Guest Service Team Leader
Target
08.2022 - 08.2023
Customer Service Associate
Dillard's
11.2020 - 01.2022
Food Server/Cashier/Stocker
Whataburger
09.2019 - 10.2020
Customer Service Rep
Sears
05.2017 - 09.2019
Food Server/Customer Service/Cashier
Braum's Ice Cream and Dairy Stores
03.2015 - 04.2017
Associate in Science -
Collin Community College
High School Diploma -
Allen High School
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