Jeremiah Clark
San Antonio
Summary
Talented, self-motivated professional skilled at boosting overall productivity and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Focused on helping the business achieve short-and long-term goals.
Focused Fraud Analyst with highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. A valuable and committed professional with dynamic communication and interpersonal skills. Ready to take on a new role with a company where a strong work ethic and calm demeanor will be appreciated.
Overview
20
20
years of professional experience
Work History
Fraud Analyst
Citi
San Antonio
03.2023 - Current
- Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Maintained up-to-date knowledge of relevant federal laws regarding fraud prevention.
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
- Conducted detailed analysis of transactional data to identify and investigate suspicious activities and potential fraud patterns.
- Conducted interviews with customers to verify their identity and validate information.
- Reviewed customer profiles for any changes that may indicate fraudulent activities.
- Assessed customer and client data to detect potential fraud risks.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
- Implemented customer verification processes, significantly reducing the risk of fraudulent account creation.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Registered Representative
New York Life Insurance Company
San Antonio
05.2021 - Current
- Constantly seeking new challenges and adding to my abilities to help others through education and service
- Assisted individuals and families protect themselves from market risk and the unknown
- Supported non-profits through use of my network and time spent helping
- Aided businesses looking to transform their ability to attract and keep employees long-term
- Advised others through financial hurdles and how to achieve peace-of-mind
Inventory Control Lead
Neiman Marcus San Antonio
San Antonio
10.2011 - 09.2020
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Advised sales staff to increase sales through use of marketing, service, and relationships
- Produced product marketing aimed at internal associates to provide the best in product knowledge
- Maintained the level of shrinkage below the 1% threshold for department and store
- Event planning, preparation and tear down for large and small events that typically represented at least a 50% ROI
- Organized and coordinated work for 40 team members while establishing milestones and monitoring performance
- Developed and implemented organizational strategies and consistently achieved both operational and sales targets
- Trained junior team members and mentored on important procedures
Shipping and Receiving Clerk
Neiman Marcus San Antonio
San Antonio
08.2005 - 09.2011
- Monitored outbound shipment status and overdue shipments consistently with accuracy
- Received all incoming packages via corporate deliveries, Fedex, and UPS daily and minimized delivery errors with properly verified tracking within the store
- Assisted with inventory management and tracking projects by completing cycle counts and audits while maintaining high level of productivity and accuracy
- Input orders into internal database and shippers' systems with high accuracy
- Resolved financial discrepancies that would have resulted in large losses to store and company
- Some totaling over $250,000
- Many totaling over $100,000
- Prepared hundreds of shipments annually, packing and labeling boxes efficiently and made shipping arrangements with carrier representatives to direct packages and handling
- Kept supplies organized and ready for any shipping or receiving need and readied items for shipment by selecting proper packaging and padding
- Organized and coordinated work for 5 team members and developed solid relationships with management, staff, vendors, and customers
Education
Bachelor of Science - Business Information Systems
University of Phoenix
San Antonio, Texas, United States12.2010
Skills
- Sales Staff
- Sales Targets
- Time Management
- Marketing
- Product Marketing
- ROI
- Event Planning
- Packaging
- Cycle Counts
- Inventory
- Inventory Control
- Inventory Management
- Customer Service Oriented
- Customer Service
- Fedex
- Order Processing
- Data Entry
- Administrative Support
- Excellent Written and Verbal Communication Skills
- Written and Verbal
- High Accuracy
- Clerk
- Audit
- Audits
- Customer Relations
- Packing
- Shipping
- Shipping and Receiving
- Operations
- Documentation
- Database
- UPS
- Retail Sales
- Microsoft Office
- Fraud detection
- Transaction monitoring
- Regulatory compliance
- Risk assessment
- Customer verification
- Active listening
- Effective communication
- Problem solving
- Team collaboration
- Detail orientation
- Critical thinking
- Fraud prevention
- Ethical standards
- Call management
- Fraud identification
Awards
- Recognized for team achievements for fiscal year of 2008 and again in 2010 with productivity Award given to shipping and receiving team.
- Recognized for customer service contributions for month of December 2012 and July 2017.
- Recognized individually for 2012 and 2017 fiscal year as most productive member of operations team.
Languages
English, Intermediate
Work Authorization
I am authorized to work in the following countries: United States
Timeline
Fraud Analyst
Citi
03.2023 - Current
Registered Representative
New York Life Insurance Company
05.2021 - Current
Inventory Control Lead
Neiman Marcus San Antonio
10.2011 - 09.2020
Shipping and Receiving Clerk
Neiman Marcus San Antonio
08.2005 - 09.2011
Bachelor of Science - Business Information Systems
University of Phoenix
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