Jeremiah Coffey
Bella Vista,AR
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
32
32
years of professional experience
Work History
Manager, Post Office Operations
United States Postal Service
11.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Postmaster
United States Postal Service, USPS
01.2013 - 11.2017
- Assisted customers in determining proper postal service to align with individual needs.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
Postmaster
United States Postal Serice
09.2006 - 01.2013
- Assisted customers in determining proper postal service to align with individual needs.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
Postmaster
United States Postal Service, USPS
05.2004 - 09.2006
- Assisted customers in determining proper postal service to align with individual needs.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
Customer Service Supervisor
United States Postal Service, USPS
04.2000 - 05.2004
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Sales, Service and Distribution Clerk
United States Postal Service, USPS
12.1997 - 04.2000
- Completed daily cycle counts and assisted with monthly audits.
- Received, sorted, and distributed incoming mail and packages.
- Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
- Optimized packing procedures to reduce damages during transit, leading to fewer returns and higher customer satisfaction ratings.
Sales, Service and Distribution Clerk
United States Postal Service, USPS
05.1997 - 12.1997
- Completed daily cycle counts and assisted with monthly audits.
- Received, sorted, and distributed incoming mail and packages.
City Carrier
United States Postal Service, USPS
09.1994 - 05.1997
- Planned and cased mail in sequence of delivery for designated route.
- Maintained safety standards while driving, resulting in zero accidents during tenure.
- Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
- Delivered packages and mail to business and people in local area.
- Collaborated with fellow carriers to ensure consistent service quality across the city.
- Delivered priority mail with punctuality, meeting critical deadlines for both residential and commercial clients.
- Enhanced customer satisfaction through timely and accurate delivery of packages and correspondence.
Aviation Ordnanceman
United States Navy, USN
09.1992 - 09.1994
- Worked closely with crew members in intense, quickly changing and dangerous environments.
- Maintained high levels of readiness by participating in regular training exercises simulating real-world combat scenarios involving aviation ordnance usage.
- Received, inspected, packaged, stored, handled and processed weapon shipments.
- Expedited mission preparation by assisting in the timely requisition, receipt, and issue of aviation ordnance materials.
- Increased accuracy in munitions tracking by maintaining detailed records of all ordnance received, stored, issued, and expended.
- Maintained operations for aviation ordnance shops, armories and storage facilities.
- Enhanced team morale by fostering a positive work environment while upholding strict safety standards during day-to-day operations involving aviation ordnance handling procedures.
Education
Associate of Arts - Business
NorthWest Arkansas Community College
Bentonville, ARSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Performance Management
- Policy Implementation
Timeline
Manager, Post Office Operations
United States Postal Service
11.2017 - Current
Postmaster
United States Postal Service, USPS
01.2013 - 11.2017
Postmaster
United States Postal Serice
09.2006 - 01.2013
Postmaster
United States Postal Service, USPS
05.2004 - 09.2006
Customer Service Supervisor
United States Postal Service, USPS
04.2000 - 05.2004
Sales, Service and Distribution Clerk
United States Postal Service, USPS
12.1997 - 04.2000
Sales, Service and Distribution Clerk
United States Postal Service, USPS
05.1997 - 12.1997
City Carrier
United States Postal Service, USPS
09.1994 - 05.1997
Aviation Ordnanceman
United States Navy, USN
09.1992 - 09.1994
Associate of Arts - Business
NorthWest Arkansas Community College