Jeremiah Cortez
Springfield,MA
Summary
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
3
3
years of professional experience
Work History
Security Officer
Trinity Health of New England
02.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Central Sterile Processing Technician
Baystate Health
01.2023 - 02.2024
- Assisted with maintaining established departmental policies and procedures, objectives and quality improvement, safety and environmental and infection control standards.
- Assembled and sterilized instrument trays and removed all waste matters from equipment and carts.
- Performed environmental maintenance duties and assisted in maintaining inventory levels in sterile processing areas, operating rooms and equipment storage.
- Prevented potential contamination incidents by conducting thorough inspection of instruments for defects or damage before sterilization.
Cashier Team Lead
Pride
10.2021 - 01.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Education
No Degree - Electrical
Lincoln Technical Institute
Enfield, CTHigh School Diploma -
Pioneer Valley Christian Academy
Springfield, MA03.2021
Skills
Report Writing
Incident Reporting
Security Guard License
General security
Detail Oriented
CCTV Monitoring
CCTV Surveillance
Superior customer service
Physical Fitness
Timeline
Security Officer
Trinity Health of New England
02.2024 - Current
Central Sterile Processing Technician
Baystate Health
01.2023 - 02.2024
Cashier Team Lead
Pride
10.2021 - 01.2023
No Degree - Electrical
Lincoln Technical Institute
High School Diploma -
Pioneer Valley Christian Academy