Jeremiah Davis
McKinney,TX
Summary
Highly motivated and detailed-oriented Entry Level Cybersecurity professional with a passion for protecting sensitive data and mitigating cyber threats. Skilled in conducting security audits, vulnerability scans, and implementing security controls to ensure compliance with industry standards. Proven track record in reducing security incidents caused by human error improving overall security posture.
Overview
8
8
years of professional experience
Work History
Technical Support Lead
Evergreen Residential LLC
07.2022 - 10.2023
- Enhanced customer satisfaction by promptly addressing technical issues and providing efficient solutions.
- Streamlined workflow for the technical support team, optimizing productivity and performance.
- Reduced call wait times by implementing effective call routing strategies and prioritizing urgent cases.
- Improved first-call resolution rates with thorough troubleshooting techniques and extensive product knowledge.
- Developed and implemented training initiatives for new hires.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Assisted in development of system security protocols.
- Continuously updated personal technical expertise to stay current with industry advancements and best practices.
- Managed a diverse team of technical support specialists, providing guidance and mentorship to enhance professional growth.
- Implemented data-driven decision-making processes, leading to more informed business choices.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
Senior Support / System Administrator
Tenet Health Corporations
09.2020 - 07.2022
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Analyzed network traffic and performance metrics to optimize system performance.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Provisioned new software and hardware for use, following established security policies.
Senior Desktop Support Technician
Nucor Steel
10.2018 - 05.2020
- Enhanced end-user satisfaction by providing timely and efficient desktop support services.
- Reduced downtime for employees by promptly resolving technical issues and maintaining hardware performance.
- Streamlined helpdesk operations by implementing effective ticket management systems and prioritizing urgent requests.
- Improved system stability with consistent software updates, patch installations, and routine maintenance tasks.
- Provided remote support to offsite employees, ensuring consistent access to critical systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
IT Field Support Technician
CBRE
03.2018 - 10.2018
- Streamlined operations by implementing and maintaining inventory tracking systems for IT equipment.
- Assisted in the planning and execution of major technology projects, resulting in improved efficiency and productivity.
- Served as a reliable point of contact for clients experiencing technical difficulties, offering prompt solutions to their problems.
- Provided end-user training on software applications, leading to increased productivity among employees.
- Managed helpdesk tickets effectively, prioritizing tasks based on urgency while maintaining excellent customer service standards.
System Administrator
Cobb & Douglass Public Health
02.2017 - 03.2018
- Designed and evaluated WAN and LAN connectivity technologies.
- Identified and resolved network congestion issues and bottlenecks.
- Diagnosed and executed resolution for network and server issues.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
- Implemented corrective plans of action for network availability and latency.
Network Engineer
Sanders PC Consulting
07.2015 - 02.2017
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
- Designed and deployed scalable network infrastructure for increased efficiency and reliability.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Enhanced security by implementing firewalls, VPNs, and access control systems.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
Education
Bachelor of Science - Information Technology
DeVry University
Villa Park, IL12.2025
No Degree - Information Technology
Strayer University
Dallas, TX10.2016
Associate of Applied Science - Network And System Administration
ITT Technical Institute
Little Rock, AR09.2014
Skills
- ITIL Framework
- Hardware Knowledge
- Quality Assurance
- Ticketing Systems
- Technical Troubleshooting
- Incident Management
- Critical Thinking
- Network Administration
- Conflict Resolution
- Remote Support
- Multitasking
- Performance Monitoring
- Training and Development
- System Administration
Timeline
Technical Support Lead
Evergreen Residential LLC
07.2022 - 10.2023
Senior Support / System Administrator
Tenet Health Corporations
09.2020 - 07.2022
Senior Desktop Support Technician
Nucor Steel
10.2018 - 05.2020
IT Field Support Technician
CBRE
03.2018 - 10.2018
System Administrator
Cobb & Douglass Public Health
02.2017 - 03.2018
Network Engineer
Sanders PC Consulting
07.2015 - 02.2017
Bachelor of Science - Information Technology
DeVry University
No Degree - Information Technology
Strayer University
Associate of Applied Science - Network And System Administration
ITT Technical Institute
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