AnShanette Davis
Chicago,IL
Summary
Focused project manager bringing several years of developing continuous improvements throughout planning and implementation phases of projects. Demonstrated history of establishing and enforcing adherence to standards of excellence. Well-versed in mentoring and guiding associates to exceed client and stakeholder expectations. Accustomed to cultivating innovative ideas and encouraging new ideas that drive company growth.
Overview
18
18
years of professional experience
Work History
Medical Administration Specialist
Department of Veterans Affairs
Columbia, South Carolina
12.2016 - Current
- As the AOD (Administrative Officer of the Day) my responsibilities consist of having full authority and responsibility representing for Business Office Chief and Medical Center Director as well the following duties:
- Responsible for handling and verifying all legal and procedures for patient's eligibility, such as enrollment, means test, verifying eligibly Veteran's status for healthcare services and humanitarians who come for treatment or code 5 emergency care
- Responsible for checking available beds on 2west, 4west, MICU, SICU, SDU and PSY
- Responsible for admitting, transfers and discharge patients after hours
- Responsible for handling all Decent Affairs packets after hours and assisting all family members with completing all paperwork for decease Veterans
- Also assist local county Coroner's office verifying patients' demographics and provide patient data to Coroner
- Responsible for collecting patient funds and effects, who are admitted to the hospital and work with VA Police in the event where patients belong are missing and accidents involving patients occur
- Responsible for arranging special modes of transportation via air, ambulance, commercial air, taxi, bus or independent transports when the need arises after hours
- Responsible for administrative management and supervise if necessary, to relieve the Medical Officer of the Day (MOD) of the responsibilities not requiring a medical decision or professional judgment; offer advice to MOD and serve as witness for patient consent from NOK
- Serve in the absence of a Nursing supervisor (WHEN), such as nurse call out or assist with code 5 and code white
- Responsible for coordinating a resolution after hours problems concerning the medical center such as: patients at outside facilities who are on commitment papers, consent forms, and power of attorney
- Responsible for ensuring that appropriate legal, regulatory and policy requirements are met
- Provides administrative authority, guidance, and advice to the MOD and all other clinical staff concerning administrative matters after hours, such as arranging transport, conference call without side facilities doctors
- Assists Social Workers with notarizing commitment paperwork and physicians, including involuntary commitments, orders of protective custody and management of unruly or severely disturbed patients
- Responsible for coordinator administrative activities with other departments within the hospital, such as medical supplies or medication being requested from an outside facility that needs to be pickup
- Assisting employees in need with account lockouts with the National helpdesk and medical equipment malfunction
- Serves as Patient Representative such as handling complaints from patients and report of contacts on employees after hours
- GS 9
- Series: 0303
- Full Time 40 hours
Patient Service Assistant
Department of Veterans Affairs
Columbia, SC
08.2014 - 12.2016
- As Admission clerk performed clerical work in support of the care and treatment given to patients such as receiving patients or maintaining patient files
- Worked administering or advising on medical record system or work maintaining medical records in a ward, clinic or other such unit of a medical facility
- Performed clerical/assistant work in support of the care and treatment given to patients in a ward, clinic, or other such unit of a medical facility such as receiving patients, maintaining patient files, and transferring patients to other facilities and units within the medical center
- Responded to technical questions regarding patient rights, responsibilities, and medical eligibility for care
- Interviews incoming patient or representative and enters information required for admission into computer:
- Interviewed patient or representative to obtain and record name, address, age, persons to notify in case of emergency, attending physician, and individual or insurance company responsible for payment of bill
- Entered patient admitting information into computer and routes printed copy to designated department
- Contacted nurses and doctors about surgeries and procedures
- Obtained signed statement from patient to protect hospital's interests
- Collected, recorded and stored patients' funds and/or valuables upon admissions
- Advised patients of facilities policy on cash and valuables
- Discussed end of life care reports and summaries with patients
- Initiated execution for advance directive or for a follow up from a social worker
- Assigned patient to room or ward
- Received and scheduled from general admit request to scheduled future admissions assuring the patient bed is reserved for date required
- Inputted death information to update system
- Compiled data for occupancy and census records
- Completed patient appointments and /or assisted in making the determination as to the patients' eligibility for benefits
- Provided direct oversight for all new enrollees applying for care through the Emergency room and those requesting enrollment through application with the medical center and the Community Based Outpatient Clinics
- Assisted in preparation of enrollment notification letters for all applications
- Conducted quality assurance reviews, summarizes the results and initiates corrective action to help expedite the processing of examinations
- Counseled patients, their families and medical center employees on entitlement benefits
- Assisted with Web 1010-EZ applications electronically received
- Performs current Means Test for veterans that have been transferred to unit without one
- Assist with the OIF/OEF staff at community events by providing enrollment support for all PDHRA, Yellow Ribbon, and Post Deployment briefings
- Recorded and stored patient's valuables
- Performed monthly ineligible care audits on veterans
- Informed veterans of compliance regulations and notifications of their need to transfer care to the community or update their status in our system
- Followed up in 60 days to close out previous transfer monthly report notices
- Assisted Beneficiary Travel with processing of travel vouchers and helping cover the backlog in beneficiary travel
- Answered veterans' questions regarding payment of travel voucher
- Covered for AOD when coverage is needed after hours; which covers processing travel vouchers, making transportation arrangements, verifying consults for Hotel
- Updated patients' demographics and insurance information if not correct in load/edit patient data
- Received, scheduled, and assured that Hotel consults for overnight lodging is available
- Evaluated each consult for guideline standards and provide feedback status either denying or scheduling the consult in CPRS
- Coordinated travel and temporary lodging for Veterans that are traveling to other areas for care
- Provided assistance on special reports and projects as needed
- Served as the back-up Contracting Officer Representative for all aspects of contract and budgets control for the HOPTEL program in the Business Office
- Serves as the Purchase Card Holder for the HOPTEL program
- Great people skills, task planner and the ability to communicate well and answer questions appropriately
- Extensive knowledge of rules, policies and procedures, or operations that require extended training and experience
- Series 0301
- GS 6
- Full Time 40 hours
Patients Benefits Program Support Assistant
Department of Veterans Affairs
Columbia, South Carolina
09.2013 - 08.2014
- Processed mail in Assessments (means Tests) as well as in person Means Tests accurately and according to date required
- Counseled veterans regarding co-payment requirements for medical care, long term care and prescriptions as needed
- Verified, entered and updated all information accurately, using the most current directive/handbook for Data Entry for Administrative Data
- Generated appropriate financial determination letters based on income information provided by the veteran within two days of entering the new data
- Backed-up Admissions clerk when needed
- GS 6
- Series 0301
- Full Time 40 hours
Network Homeless Coordinator Office, Program Support Assistant
Department of Veterans Affairs
Duluth, GA
06.2008 - 09.2013
- Provided a variety of supervised data collection, monitoring as well as community relations and educational functions
- Assisted with obtaining and entering data from all VISN-7 Homeless Programs (GA, SC, and AL) regarding performance measures, bed days of care, funds obligated, and waiting lists for housing for homeless veterans and providing information 1 patients, families, and community staff (state and nationwide) in programs that serve Homeless Veterans and those who are reentering from incarceration
- Assisted when the Network Homeless Coordinator and other staff were unavailable to take phone messages and make contact to assist callers
- Answered all calls respectively and politely to ensure all Veterans calls were handling; accordingly, rather it was complaint, in need of services, or education purposes
- Handled crisis calls according protocol and alerted the Network Homeless Coordinator or the local HCHV Program Manager of crisis situation to ensure appropriate follow-up is provided
- Provided customer services to all callers and ensure to assist caller if I'm unable to provide services to them
- Have received rewards and compliments from community partner's state and government agencies for providing the excellent customer services
- Served as the Control Point Clerk for the Network Homeless Coordinator Office with the following programs: the Incarcerated Veterans Re-entry Staff, and Outreach Justice Worker 1
- Utilized DHCP to create and/or edit 1358s for GSA vehicles and monitored control point to ensure adequate funds to pay invoices
- Calculated projected expenses for VISN 7 homeless housing programs Stand Downs and ensured adequate resources in conjunction with Network Homeless Coordinator
- Utilized VISTA/eCMS system with creating and editing 2237s and for special orders; required acquisition packet is completed in eMCS
- Designed, prepared and formatted reports, brochures, spreadsheets, and miscellaneous correspondence on computer
- Exceptional experience with Microsoft Word, Excel, Power Point and Publisher software programs
- Have used said computer software to create special reports to track data, display vacant positions, calculate money
- Edited and distributed information across the VISN concerning new program opportunities
- Assisted HCHV Programs with the development and publication of the Annual Directory of Community Services or the Homeless
- Developed marketing materials for HCHV, CWT, HVRP, Dental, IVRP and HCHV's contracting programs
- Responded to inquiries about housing partnerships and other new opportunities
- Assisted with the development of educational materials/packets for veteran and outreach including educational materials for preventative care programs
- Assisted with the development of Power Point Presentations to be used for education and PR purposes
- Assisted with collecting, compiling, and or tracking data and statistical information in support of the homeless program's operation across the VISN and to support the individual program's submission of grant applications
- Such as: NATs report that assigned a due date HUDVASH Weekly Report, MH RRTP Bed Report, MH RRTP Annual and Safety Reported, and etc
- Prepared routine monthly and quarterly reports for the Network Homeless Coordinator's approval; at times serves as the liaison between the Network Homeless Programs in her absence; VISN-7 Network Office, the MHCSL offices, NEPEC, and administrative office in the VAMC
- Served as Education Coordinator by keeping program staff members informed of mandatory training and training of interest
- Interest, opportunities for funding, and new educational materials
- Provided input and assists in the planning, organization, and implementation of special events such as Community Fair Displays, Workshops and Educational Programs for Homeless Providers, Events for Homeless Veterans and other outreach activities in the community
- Assist with National Program correspondence and maintain spreadsheets of report data such as HUD/VASH, Project CHALENG, and Stand Down
- GS 6
- Series 0303
- Full Time 40 hours
Medical Support Assistant
Department of Veterans Affairs
Columbia, SC
02.2008 - 06.2008
- Received telephone calls from other Departments within the hospital
- Greeted visitors and patients and determine nature/urgency of visitor's request
- Verified patients' chart upon arriving on unit for care and put charts in designated area
- Provided information on appointment after being discharge
- Obtained medical records for nurses and doctors to place in patient's chart
- Filed x-rays, EKGs, and any necessary documents in patient's medical record
- Identified symbols and abbreviation in patients' chart
- Completed filing of forms in patient's record prior being sent to medical records room
- Used DHCP and CPRS to verify patient's information in these programs
- Verified orders placed by doctors
- Created, copied, and edited documents related to patient's treatment
- Admitted and transferred patients in by the use of the computer
- GS 5
- Series 0301
- Full Time 40 hours
Student Patient Services Trainee
Department of Veteran Affairs
Orangeburg, SC
02.2007 - 02.2008
- Scheduled appointments
- Answered telephone called and transferred to appropriate Department
- Assisted veterans with any questions concerning appointments or care
- Check-ins and outs for daily appointments
- Faxed and coped information for staff
- GS 3
- Part Time 35 hours
Education
Master's - Health Services Administration
Strayer University
Columbia, SC12.2011
Bachelor's - Family Consumer Science/Business
South Carolina University
Orangeburg, SC12.2007
High School Diploma -
Orangeburg-Wilkerson High School
Orangeburg, SC05.2001
Skills
- Critical Thinking
- Certified Medical Administrative Specialist
- Administrative Tasks
- Detail-Oriented
- Verbal and Written Communication
- HIPAA Compliance
- Appointment Scheduling
- Office Coordination
- Problem Solving
- Patient Eligibility Requirements
- Customer Service
- Documentation Review
- Advising Patents
- Staff Leadership
- Proposal Development
- Partnership Development
- Project Management
- Strategic Planning
- Program performance analysis
- Personnel Management
- Talent Recruitment
- Enterprise Resource Planning
- Compliance Enforcement
- Quality Control
- Vendor Relationship Management
- Team Development
- Data Analysis
- Systems Optimization
- Regulatory Compliance
- Procurement
- Quality Assurance
- Cost Management
- Problem-Solving
- Performance monitoring
Timeline
Medical Administration Specialist
Department of Veterans Affairs
12.2016 - Current
Patient Service Assistant
Department of Veterans Affairs
08.2014 - 12.2016
Patients Benefits Program Support Assistant
Department of Veterans Affairs
09.2013 - 08.2014
Network Homeless Coordinator Office, Program Support Assistant
Department of Veterans Affairs
06.2008 - 09.2013
Medical Support Assistant
Department of Veterans Affairs
02.2008 - 06.2008
Student Patient Services Trainee
Department of Veteran Affairs
02.2007 - 02.2008
Master's - Health Services Administration
Strayer University
Bachelor's - Family Consumer Science/Business
South Carolina University
High School Diploma -
Orangeburg-Wilkerson High School