Summary
Overview
Work History
Education
Skills
References
Custom
Certification
Accomplishments
Timeline
Generic

Jeremiah Edwards

Dearborn Hts.

Summary

Dynamic and results-driven professional with extensive experience in customer service and employee training at Grand Castor. Proven ability to enhance guest satisfaction and build repeat clientele through effective team building and performance evaluation. Skilled in inventory management, ensuring operational efficiency in high-paced environments.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Server

Grand Castor
Troy
08.2018 - Current
  • Full Time Server / Trainer. Responsible for opening, setup, breakdown and closing duties daily.
  • Working in a high volume, fast paced environment, while maintaining excellent service standards.
  • Training newly hired employees, encouraging them to help us ensure a high level of customer service

Shift Supervisor

SSP America
Romulus
09.2023 - 05.2025
  • Supervised daily operations to ensure smooth workflow and efficient service.
  • Trained and mentored team members on customer service best practices.
  • Monitored inventory levels and facilitated restocking of supplies as needed.
  • Resolved customer complaints promptly to enhance satisfaction and loyalty.
  • Conducted performance evaluations to provide feedback and support employee development.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Completed opening and closing duties to facilitate business operations.

Shift Supervisor

Waltonwood Senior Living
Novi
03.2020 - 09.2023
  • Supervised daily operations to ensure smooth workflow and efficient service.
  • Trained and mentored team members on customer service best practices.
  • Implemented safety protocols to maintain a secure work environment for staff.
  • Resolved customer complaints promptly to enhance satisfaction and loyalty.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Served as a role model for other employees by demonstrating professional behavior at all times.

Food Carver

Texas De Brazil
Detroit
01.2018 - 08.2018
  • Full time Carver. Responsible for Opening, setup, replenishing, breakdown, closing of dining room daily.
  • Prep work. Including Slicing and preparing all cuts of meat for service.
  • Working in a high paced atmosphere, while maintaining high service standards and excellent guest experience.

Front Server

Wolfgang Puck Five Sixty Restaurant
Dallas
05.2016 - 12.2017
  • Five-Sixty is an award winning fine dining restaurant known for its Asian-influenced cuisine and rotating Dallas skyline dining room.
  • As a full-time front server, I am the leader of my team responsible for greeting the guests, introducing cocktails, wine, and food descriptions, and setting the tone for the entire evening. I also build the relationship, try to truly connect with my guests, and aim to leave a very memorable dining experience.
  • I decant wines as needed and provide table side French service for entrees that call for it.
  • Built repeat request clientele

Server/Trainer

The Big Fish Restaurant
Dearborn
04.2015 - 05.2016
  • Full time server for this Landry’s Corporation Seafood Restaurant
  • Responsible for full individual dinner service and the training of new employees
  • Built repeat request clientele
  • Provided Table Side Lobster service

Server/Trainer

Saltgrass Steakhouse
Dallas
03.2009 - 01.2011
  • Full time server at this Landry’s Corporation Steakhouse
  • Responsible for full individual dinner service and the training of new employees
  • Built repeat request clientele
  • Specialized in taking large parties

Front Server/Trainer

Havana Blue
St. Thomas
10.2004 - 09.2005
  • Team leader for this “Top 5 Beachside Restaurants” -Caribbean Travel & Life.
  • Consistent winner of specialty cocktail and wine sales contests
  • Trainer for new employees
  • Built repeat request clientele

Education

High School Diploma -

Crestwood High School
Dearborn Heights, MI
05-2000

Skills

  • Customer service
  • Employee training
  • Inventory management
  • Performance evaluation
  • Safety protocols
  • Team building

References

  • Diana, Casares, Service Manager, 956-639-6058, Wolfgang Puck Five Sixty Dallas, TX, Dallas, TX
  • Jesus, Castro, Service Manager, 214-263-9956, Saltgrass Steakhouse Dallas, TX, Dallas, TX
  • Marie, Sutherland, Service Manager, 313-624-6175, The Big Fish Dearborn, MI, Dearborn, MI
  • Dwayne, Turner, Bar Manager, 734-740-3941, Havana Blue St. Thomas, USVI, St. Thomas, USVI

Custom

  • I am also a proud veteran of the United States Armed Forces honorably discharged from the Army in 2001.

Certification

  • Management ServSave Certified.

Accomplishments

  • Former Proud Member of the U.S. Army

Timeline

Shift Supervisor

SSP America
09.2023 - 05.2025

Shift Supervisor

Waltonwood Senior Living
03.2020 - 09.2023

Server

Grand Castor
08.2018 - Current

Food Carver

Texas De Brazil
01.2018 - 08.2018

Front Server

Wolfgang Puck Five Sixty Restaurant
05.2016 - 12.2017

Server/Trainer

The Big Fish Restaurant
04.2015 - 05.2016

Server/Trainer

Saltgrass Steakhouse
03.2009 - 01.2011

Front Server/Trainer

Havana Blue
10.2004 - 09.2005

High School Diploma -

Crestwood High School

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