Jeremiah Ejike
Houston,Texas
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Project Manager, Client Services
Lighting Network Lagos, Nigeria
03.2022 - 04.2023
- Established a solid reputation as a trusted advisor by consistently exceeding client expectations through exceptional service delivery.
- Overcame obstacles swiftly by utilizing creative problem-solving techniques and leveraging resources effectively.
- Balanced competing priorities skillfully while managing concurrent projects without compromising quality or deadlines.
- Developed and executed comprehensive project plans to ensure timely completion of deliverables.
- Managed the end to end implementation of Airtel enterprise project with a revenue of over $300,000.
- Managed a pool of over eight contractors to deliver three different enterprise projects in one year.
Program Manager
Telserve Networks Lagos, Nigeria
07.2020 - 03.2022
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed over 25 operations field resources and 2 project managers during the entire project life cycle to achieve project revenue of about $192,000
- Managed multiple strategic projects with numerous sub-projects or workstreams.
Program Manager
Aviat Networks, Lagos Nigeria
10.2010 - 06.2020
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams,
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Service Bids and RFQs/RFPs responses.
- Project cost and spend tracking to ensure project is on track using cost-margin analysis,
- Maximization of resources (internal/external) to achieve project profitability.
- Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
- Implemented and Managed over 98 links of microwave backbone for high capacity data switching centers.
Project Manager
Harris Stratex Networks, Lagos Nigeria
02.2007 - 10.2010
- Negotiated and managed third-party contracts related to project deliverables.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Analyzed project performance data to identify areas of improvement.
- Developed and implemented project plans and budgets to ensure successful execution.
- Reported regularly to managers on project budget, progress, and technical problems.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Managed budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results.
Project Leader
Harris Communications Systems , Lagos Nigeria
10.2006 - 01.2007
- Established strong relationships with clients, fostering trust and open communication throughout the entire project lifecycle.
- Implemented innovative solutions to overcome project challenges and address stakeholder concerns.
- Conducted thorough post-project evaluations to identify areas for future improvement in both processes and performance metrics.
- Developed comprehensive project plans that outlined clear goals, timelines, and milestones for all stakeholders involved.
- Managed scope changes effectively, minimizing potential disruptions to timelines or budgets while still meeting client expectations.
- Achieved project success by efficiently allocating resources and managing schedules.
- Aligned with staff members to develop, identify and achieve assigned goals and initiatives.
Field Microwave Radio Specialist
Harris Communications Systems, Lagos Nigeria
03.2005 - 09.2006
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Transmission Engineer
Starcomms Limited, Lagos Nigeria
10.2003 - 03.2005
- Completed preventive inspections and tests of system components.
- Delivered high-quality customer service, addressing inquiries regarding planned outages, construction impacts, and other concerns as needed during project execution phases.
- Reduced operational costs through effective management of transmission asset data and reports.
- Designed layouts for transmission lines, lattice towers and monopoles.
- Increased project success rates by providing technical support on various transmission-related projects.
- Led field inspections to assess the physical condition of existing assets, prioritizing repair or replacement activities accordingly.
Engineer, Transmission Systems
Telnet Network Services, Lagos Nigeria
04.2001 - 09.2003
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Performed preventative maintenance to keep tools and equipment functional.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
Education
Master of Science - Information Technology
National Open University of Nigeria
Lagos, Nigeria03.2019
MBA - Marketing Management
Ladoke Akintola University of Technology
Ogbomosho, Nigeria04.2009
Post Graduate Diploma (PGD) - Electrical Engineering
Federal University of Technology
Akure, Nigeria03.2006
Higher National Diploma (HND) - Electrical, Electronics Engineering
Yaba College of Technology
Lagos, Nigeria09.2000
Skills
- Customer Satisfaction
- Team Motivation
- Project Scoping
- Financial Forecasting
- Requirements Gathering
- Client Relationships
- Team Leadership
- Contract Management
- Project Leadership
- Microsoft Project
- Six Sigma
- Scrum
- Change Management
Certification
- [PRINCE 2 Certification - APM Group, March 2009
- Accredited Project Manager (APRM) - International Organization for Project Manager(IO4PM), October 2020.
- Accredited Program Manager (APGM) - International Organization for Project Manager(IO4PM), October 2020.
- Scrum Master Accredited Certification(SMAC) -International Scrum Institute, October 2020.
- Certified Six Sigma Green Belt - International Six Sigma Institute, October 2020.
- Hands On Project Management eConsulting Group,(PMI Accredited ), August 2010.
Affiliations
- Registered Engineer -The Council for the Regulation of Engineering in Nigeria (COREN), December 2017.
- Engineer -The Nigerian Society of Engineers (MNSE), September 2018.
Timeline
Project Manager, Client Services
Lighting Network Lagos, Nigeria
03.2022 - 04.2023
Program Manager
Telserve Networks Lagos, Nigeria
07.2020 - 03.2022
Program Manager
Aviat Networks, Lagos Nigeria
10.2010 - 06.2020
Project Manager
Harris Stratex Networks, Lagos Nigeria
02.2007 - 10.2010
Project Leader
Harris Communications Systems , Lagos Nigeria
10.2006 - 01.2007
Field Microwave Radio Specialist
Harris Communications Systems, Lagos Nigeria
03.2005 - 09.2006
Transmission Engineer
Starcomms Limited, Lagos Nigeria
10.2003 - 03.2005
Engineer, Transmission Systems
Telnet Network Services, Lagos Nigeria
04.2001 - 09.2003
Master of Science - Information Technology
National Open University of Nigeria
MBA - Marketing Management
Ladoke Akintola University of Technology
Post Graduate Diploma (PGD) - Electrical Engineering
Federal University of Technology
Higher National Diploma (HND) - Electrical, Electronics Engineering
Yaba College of Technology