Responsible for overseeing and ensuring that an organization’s products or services meet consistent standards of quality. Establishing and maintaining quality management systems (QMS) in compliance with industry standards (e.g., ISO 9001). Ensure that processes are followed and regulations are met. Creating quality policies and procedures that guide the organization in achieving its quality objectives. Conducting regular audits and assessments of processes, products, and services to identify areas for improvement. Analyzing data to monitor performance and quality metrics. Identifying root causes of quality issues and implementing corrective actions to prevent recurrence. Providing training and support to staff on quality standards and practices, fostering a culture of quality within the organization. Working with various departments (e.g., production, engineering, customer service) to ensure quality standards are integrated into all aspects of operations. Gathering and analyzing customer feedback to address concerns and enhance the quality of products or services. Promoting continuous improvement initiatives. Preparing reports for upper management on quality performance and improvement initiatives. Analytical skills, attention to detail, and excellent communication and leadership abilities. Drive quality improvements within the organization. Inspecting and accepting incoming goods, ensuring that the quantities and conditions match purchase orders and shipping documents. Maintaining accurate records of received items, including quantities, descriptions, and any discrepancies. This often involves entering data into inventory management systems. Examining products for damage or defects, and determining whether to accept or return items based on quality standards. Ensuring that inventory is easily accessible and organized for efficient distribution. Collaborating with suppliers, warehouse staff, and other departments to resolve issues related to shipments, such as shortages or damaged goods. Adhering to safety regulations and protocols while handling goods, especially heavy or hazardous materials. Assisting in periodic inventory counts and audits to ensure accurate stock levels.
Analyzed customer feedback to identify opportunities for improvement in product quality.
Assessed supplier performance and identified areas of improvement in the supply chain process.
Developed and implemented product quality assurance procedures.
Conducted internal audits of production processes to ensure compliance with industry standards.
Assistant Quality Manager
Seacoast Electric Company
Chesapeake, VA
02.2014 - 01.2021
Responsible for supporting the Quality Manager in ensuring that products and services meet established quality standards. Assisting in developing and implementing quality assurance processes and procedures to maintain compliance with industry standards. Conducting regular inspections and audits of processes and products to identify areas for improvement. Maintaining accurate records of quality metrics, inspection results, and compliance reports. Working closely with production, engineering, and other departments to promote a culture of quality and continuous improvement. Assisting in the training of staff on quality standards and procedures. Analyzing quality issues and working with teams to develop corrective actions and preventive measures. Assisting in the preparation of reports and presentations on quality performance for management review. Ensuring that processes comply with relevant regulations and standards. Supporting quality initiatives and ensuring that products meet customer expectations and regulatory requirements. Strong analytical skills, attention to detail, and effective communication abilities are essential for success in this role.
Conducted internal audits of processes, products and services to identify areas for improvement.
Created detailed reports on process performance, product defects and other quality-related issues.
Developed inspection plans based on customer requirements and industry standards.
Collaborated with cross functional teams for timely resolution of quality issues.
Set Up Tech
STIHL Inc.
Virginia Beach, VA
02.2009 - 01.2011
Preparation and installation of equipment, systems, or products, often within a manufacturing. Set up and configure equipment or systems according to specifications and guidelines. Ensure all components are properly installed and functioning. Testing and Troubleshooting. Conduct tests to verify that the setup meets operational standards. Diagnose and resolve any issues that arise during the setup process. Perform routine maintenance on equipment to ensure optimal performance. Provide technical support and guidance to users or operators. Maintain accurate records of setups, configurations, and modifications. Document any issues encountered and the steps taken to resolve them. Work closely with engineers, project managers, and other technicians to ensure projects are completed on time. Participate in team meetings to discuss project progress and updates. Ability to troubleshoot and resolve technical issues efficiently. Meticulous in following setup procedures and ensuring accuracy in configurations. Good interpersonal skills to interact with team members and provide support to users. Ability to learn and adapt to new technologies and changing environments.
Performed preventative maintenance on all machinery, including lubrication and cleaning.
Troubleshot mechanical problems with specialized tools and performed necessary repairs.
Maintained accurate records of equipment maintenance, repairs and calibrations.
Identified any potential hazards related to the operation of the machinery or process flow.
Coordinated with other departments to ensure timely delivery of materials required for set-up activities.
Warehouse Operator
STIHL Inc.
Virginia Beach, VA
06.2001 - 01.2009
Supply chain and logistics industry, primarily responsible for the storage, organization, and distribution of goods. Receiving and Inspecting Goods. Warehouse workers receive shipments of products and materials, checking for accuracy and inspecting for damage. Ensure that the correct items are delivered and in good condition. Inventory Management and maintain inventory levels by tracking stock movement and conducting regular inventory counts. Ensure that products are available when needed and helps prevent overstock or stockouts. Responsible for properly organizing and storing items in designated areas of the warehouse. This includes labeling shelves and arranging items for easy access and efficient workflow. Received, warehouse workers pick the necessary items from the shelves and pack them securely for shipment. This involves selecting the right quantities and ensuring that the packaging meets shipping standards. Responsible for keeping the warehouse clean and organized, which includes removing debris and ensuring that safety protocols are followed to prevent accidents. Complete various paperwork related to shipments, inventory counts, and safety inspections. Coordinating with other workers and departments to ensure smooth operations and timely fulfillment of orders. Involves lifting heavy items and being on one’s feet for extended periods. Ability to manage multiple tasks and maintain an orderly workspace. Used for inventory counts and order processing. Teamwork and coordination with supervisors and other departments. Integral to ensuring that products move efficiently through the supply chain, from receipt to dispatch, contributing to customer satisfaction and the overall effectiveness of the logistics operation.
Received, sorted and stored incoming inventory items according to established guidelines.
Communicated effectively with supervisors regarding work progress and any issues that arose during shifts.
Tracked inventory levels, restocked shelves as needed and reported discrepancies to management team members.
Manager Staff
USMC Camp Lejuene
Jacksonville, NC
01.1999 - 01.2001
Senior Marine Staff member provide expert knowledge and leadership in marine operations, ensuring the safe and efficient management of maritime activities. This involves overseeing marine personnel, coordinating operational logistics, and ensuring compliance with maritime regulations. Leadership and Oversight: Lead and mentor marine staff, providing guidance on best practices and safety protocols. Coordinate daily marine operations and ensure adherence to established procedures. Regulatory Compliance: Ensure all marine activities comply with local, national, and international maritime laws and regulations. Conduct regular audits and inspections to ensure compliance and safety. Operational Planning, Develop and implement operational plans for marine activities, including logistics and resource allocation. Collaborate with other departments to align marine operations with organizational goals. Safety Management: Promote a culture of safety and environmental responsibility within the marine team. Conduct risk assessments and develop safety training programs for marine staff. Technical Expertise: Provide technical support and expertise on marine equipment and vessel operations. Stay updated on industry trends, technologies, and best practices. Reporting and Documentation: Maintain accurate records of marine operations, incidents, and compliance activities. Prepare reports for management and regulatory bodies as required. Excellent leadership, communication, and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities.
Recruiter
USMC
Bethlehem, PA
09.1995 - 01.1999
Sourced and screened potential candidates for open positions.
Understanding Job Requirements and collaborating with hiring managers to understand the skills, qualifications, and attributes needed for specific roles. Reviewing resumes and applications to shortlist candidates who meet the job criteria. Engaging with candidates through phone or in-person interviews to assess their fit for the role and the organization’s culture. Managing communication between candidates and hiring teams, scheduling interviews, and following up on candidate statuses.
Developed job descriptions and postings to attract qualified applicants.
Reviewed resumes, conducted phone screens, and managed candidate pipelines.
Conducted in-depth interviews with top candidates to assess skills and fit.
Researched emerging trends in recruitment technology and techniques.
Created reports on key recruitment metrics such as time-to-fill and cost-per-hire.
Instructor, Infantry Unit Leader
USMC Camp Pendleton
San Clemente, CA
02.1986 - 09.1995
Developed and implemented lesson plans to instruct students on the principles of mathematics, science and English.
Provided individualized instruction to students to improve their academic performance.
Established rules for class management and discipline while implementing appropriate consequences for disruptive behavior.
Collaborated with other instructors on curriculum development projects and interdisciplinary initiatives.
Leadership, training, and operational management roles. Responsible for guiding and managing a team, often in high-pressure situations. Project manager or team leader, where motivating and directing a diverse group toward common goals is essential. Developing training programs to enhance the capabilities of their team members. Decision Making and Problem solving Instructor infantry unit leaders make critical decisions based on rapidly changing situations. Ability to assess risks, analyze information, and make informed choices is valuable in any business environment, particularly in operations management or crisis management roles.
Marine Security Guard
USMC
U.S. Marine Corps Barracks
11.1983 - 09.1986
Conducted security patrols of designated areas on foot and in vehicle.
Monitored entry and exit points, as well as personnel entering and leaving the premises.
Performed surveillance activities using CCTV systems.
Ensured compliance with established security protocols by personnel within facility boundaries.
Responded to emergency calls for service in a timely manner.
Implemented countermeasures against potential threats such as sabotage or espionage.
Reviewed security logs regularly to identify areas requiring additional protection measures.
Bermuda Marine Security Guard (MSG) serves a vital role in protecting U.S. embassies and consulates around the world. This position involves a range of responsibilities that can be related to various civilian jobs, particularly in security and law enforcement. Managing access to secure areas parallels roles in facility security, where controlling who enters and exits is crucial. Customer Service: Interacting with embassy staff and visitors requires strong interpersonal skills, similar to roles in hospitality or customer service sectors. Security Officer: Similar daily tasks and focus on maintaining safety. Shared skills in emergency response and public safety. Crisis Management Specialist: Overlaps in handling emergencies and maintaining order. Facilities Manager: Involves oversight of security measures and access control.
Infantry Assault Man
USMC Camp Pendleton
San Clemente, CA
02.1980 - 01.1983
Conducted reconnaissance and surveillance operations, gathering intelligence on enemy forces.
Performed convoy security operations and other battlefield maneuvers.
Maintained weapons systems, ensuring that they were functioning properly at all times.
Conducted ambushes, raids, patrols, and search-and-destroy missions.
Utilized anti-tank weapons such as rocket launchers to destroy armored vehicles.
Participated in air assault operations utilizing helicopters for insertion into hostile areas. Infantry Assault Men are primarily responsible for engaging enemy forces using a variety of weapons systems, including anti-tank weapons, grenades, and demolitions.
Assault techniques to breach enemy defenses, often leading the way for infantry units in assaults and assaults against fortified positions. Trained in the use of explosives for breaching obstacles, demolishing enemy fortifications, and creating tactical advantages on the battlefield. Team Coordination works closely with other infantry units, including riflemen and machine gunners, to execute coordinated attacks and support operations. Specialized Training initial infantry training, they receive specialized training in demolitions, anti-armor tactics, and the operation of specific weapon systems. Requires mental resilience and the ability to make quick decisions under stress, often in chaotic situations. Assault Man is an integral part of the Marine Corps' combat effectiveness, combining technical skills with the ability to operate effectively in high-pressure environments. basic training at Marine Corps Recruit Depots,