Pursuit of a full-time leadership position that utilizes advanced creative problem-solving abilities and strong management expertise to foster innovation and efficiency within a fast-paced organization. Proven track record of developing and implementing strategic initiatives that enhance team performance and drive measurable results. Commitment to maximizing training and professional development opportunities to cultivate a high-performing workforce, ultimately contributing to organizational success.
Overview
12
12
years of professional experience
Work History
Framing Carpenter
Henderson Home builders
10.2022 - Current
Expedited construction process by skillfully utilizing power tools such as pneumatic nail guns, circular saws, and drills.
Assured structural integrity of buildings through skilled installation of floor systems, walls, and roof trusses.
Delivered high-quality craftsmanship by consistently following architectural blueprints and specifications.
Successfully met deadlines through effective time management skills and prioritizing tasks according to project requirements.
Enhanced project efficiency by accurately measuring and cutting materials for framing carpentry tasks.
Increased client satisfaction by maintaining clean and organized job sites, adhering to safety protocols.
Strengthened professional relationships by actively communicating with clients, architects, and subcontractors throughout the construction process.
Minimized material waste by optimizing usage and properly storing surplus materials for future projects.
Improved project timelines by effectively collaborating with team members on various framing projects.
Ensured consistent quality in finished products by adhering to established company standards for framing carpentry workmanship.
Contributed to increased productivity levels through effective scheduling of labor resources for multiple concurrent projects.
Collaborated closely with other tradespeople like electricians, plumbers, and HVAC technicians to ensure seamless integration of all building components.
Provided valuable mentorship to new team members, fostering a positive work environment that encouraged learning and growth.
Followed safety protocols when using nail guns, saws, and grinders.
Inspected frames, identified issues such as warping, and implemented corrections.
Operations manager
Two men and a Truck
05.2017 - Current
Review moving contract with customer
Create plans for a heathy and safe work place by verifying that the truck is loaded with all necessary moving supplies, dollies, straps tools and moving pads.
Making plans and strategies to improve the overall performance in the companyuse all resources available to ensure the highest customer satisfaction
Attend all external review meetings and maintain close communication with the client, colleagues Balance safety DOT policies with normal daily operations
Delegate duties to responsible people
Working closely with the human resources department and as they have to know about each employee
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Analyzed and reported on key performance metrics to senior management.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Facilitated smooth collaboration between departments through clear communication channels.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Developed and implemented strategies to maximize customer satisfaction.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Directed initiatives to improve work environment, company culture or overall business strategy.
Owner
Black Ice Contractors LLC
01.2016 - Current
Full home restorations and home remodels, carpentry
Mold and pour concrete, measuring tape for accurate measurements
Painting, plumbing work, electrical work for commercial and residential properties.
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Implemented marketing strategies to increase brand awareness and attract new customers.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Established foundational processes for business operations.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Managed purchasing, sales, marketing and customer account operations efficiently.
Supervisor/Delivery Driver
Continental Transport
02.2021 - 11.2024
Improved delivery efficiency by optimizing routes and schedules for a team of drivers.
Spearheaded safety initiatives within the department to minimize accidents and injuries among staff members.
Analyzed productivity metrics to identify opportunities for process improvements, ultimately increasing overall efficiency in the operation.
Mentored new drivers on best practices in navigation, customer service, and proper handling of materials during transport.
Collaborated with sales team to coordinate special promotions, boosting overall revenue for the company.
Maintained thorough records of fleet maintenance activities to ensure compliance with regulatory requirements.
Assisted in budget preparation by projecting future staffing needs based on anticipated workload demands.
Established clear expectations and protocols for driver conduct, promoting professionalism on the job.
Developed strong relationships with key customers, fostering loyalty and promoting repeat business.
Driver and Dispatcher
Amazon
01.2016 - 01.2017
Monitored, logged and reported the status of all delivery routes to management
Cultivated a positive culture to boost company morale and promote employee retention
Managed 10+ delivery associates during vehicle loads, departs, and safe return to warehouse
Complete on-time deliveries by choosing the best and most efficient routes
Loaded vehicle and properly secured items to prevent damage during transport
Verified each delivery against shipping instructions before delivery
Communication, time management and customer service
Follow written and verbal directions
Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Achieved safe driving records by consistently following traffic rules and regulations.
Delivered goods and products to customer on time and in excellent condition.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Demonstrated strong knowledge of geography and local roads for optimal route selection.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Communicated with customers to provide delivery updates and confirm delivery locations.
Coordinated efficient routes to avoid delays and optimize schedules.
Provided exceptional customer service, addressing concerns and resolving issues promptly.
Communicated with dispatchers and other personnel to coordinate transportation schedules.
Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
Kept detailed mileage and fuel reports to track overall fuel costs.
Field Manager
One Coat Beautiful
01.2014 - 01.2016
Full home restorations and remodels, carpentry
Mold and pour concrete, measuring tape for accurate measurements
Painting, plumbing work, electrical work for commercial and residential properties.
Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
Performed quality control inspections on phases of field operations.
Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.
Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
Facilitated field operations through supervision and direction of field personnel.
Monitored daily site activities to mitigate risks associated with construction projects while maintaining compliance with regulatory requirements.
Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
Proactively identified areas for improvement within the field management realm, resulting in continuous growth and adaptability to evolving industry demands.
Education
High School Diploma - undefined
Horace Mann High School
01.1996
Skills
Ability to work under pressure
Self-motivated
Time Management
Conflict Resolution
Leadership and training
Coordination - Team working skills Creativity
Insightful and Innovative
Superb written and Oral Communication skills
Negotiating skills
Good Judgment
Decision making
Ability to prioritize
Flexible and responsible
Analytical thinker
Effective Presentation skills
Energetic
Upbeat personality
Great at interpersonal customer service skills
Accomplishments
Route Delivery Driver – Accomplishments
Consistently completed 100% of assigned deliveries on schedule across multiple high-volume routes, maintaining a perfect on-time record for over 18 months.
Increased delivery efficiency by reorganizing daily routes, cutting travel time by 15% while reducing fuel costs.
Built and maintained positive relationships with over 200 recurring customers, resulting in repeat service requests and positive customer feedback scores above 95%.
Trained and mentored two new drivers, improving onboarding speed and lowering early turnover rates.
Implemented a pre-trip inspection checklist that reduced delivery vehicle downtime by 20%.
Delivery Driver – Accomplishments
Delivered over 1,000 packages per month with zero loss or damage incidents, demonstrating exceptional attention to detail and care.
Improved customer satisfaction ratings by personally resolving delivery issues on-site, reducing complaint escalation by 30%.
Safely navigated challenging traffic and weather conditions, maintaining a flawless accident-free record over three years.
Streamlined package loading process, cutting average warehouse turnaround time by 12 minutes per run.
Recognized by management as “Driver of the Month” six times for reliability, efficiency, and professionalism.
Operations Manager – Accomplishments
Oversaw daily operations for a team of 15+ drivers and warehouse staff, achieving a 98% on-time delivery rate company-wide.
Reduced operating costs by 18% through improved route planning, vendor negotiations, and preventive vehicle maintenance schedules.
Designed and implemented performance metrics and reporting tools, resulting in a 20% boost in driver productivity.
Led warehouse reorganization that increased storage capacity by 25% and reduced inventory retrieval time by 40%.
Negotiated service contracts and supplier agreements, saving over $50,000 annually without sacrificing quality.
Coordinated cross-department communication to ensure smooth handoffs between sales, dispatch, and delivery