Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jeremiah Ezeji

Lewisville,TX

Summary

Highly motivated technician experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone and as a team to successfully investigate and troubleshoot problems.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Repair Technician

REXI (Samsung)
Irving, TX
01.2023 - 10.2023
  • Installed software updates for various operating systems on phones, tablets, and other mobile devices.
  • Diagnosed and repaired hardware issues with a variety of smartphone models including iPhones and Androids.
  • Assisted customers in setting up their new smartphones.
  • Conducted regular maintenance checks on customer's phones to ensure optimal performance.
  • Repaired broken screens on smartphones as well as replaced batteries and other parts.
  • Resolved network connectivity issues with customers' phones by troubleshooting Wi-Fi connections or cellular networks.
  • Created detailed records of all repairs performed on each device and tracked inventory levels of spare parts used during repairs.
  • Ensured that all safety protocols were followed when performing repairs on any device.
  • Researched possible solutions online when faced with complex problems involving smart phones or tablets.
  • Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
  • Performed troubleshooting and repair of smartphones, tablets, and other mobile devices.

Material Handler

Reconext
Grapevine , TX
08.2022 - 01.2023
  • Received and inspected incoming shipments of computer components, ensuring both the quantity and quality were accurate.
  • Stored and managed computer components in a warehouse, ensuring accurate labeling, organization, and security.
  • Collaborated with supervisors to develop efficient methods for storing electronic components.
  • Ensured compliance with safety regulations while operating material handling equipment.
  • Tracked and updated inventory levels, performed cycle counts, and reported discrepancies using a computerized inventory management system.
  • Transported hazardous materials safely according to established protocols.

Education

Bachelor of Science - Biochemistry

Federal University of Oye Ekiti
Oye Ekiti, Nigeria
04-2022

IT Support Training:

Per Scholas
Dallas, TX

Skills

  • System updates
  • Remote Support
  • Troubleshooting and diagnosis
  • Time Management
  • Effective Communication
  • Teamwork and Collaboration
  • Equipment safety
  • Assembly and production
  • Customer Service
  • Network configuration

Accomplishments

Employee of the month

November/December 2023

Certification

  • Google IT Support Certification, June 2024
  • CompTIA A+ Certification, June 2024
  • Lean Six Sigma Yellow Belt Certification, March 2023

Timeline

Repair Technician

REXI (Samsung)
01.2023 - 10.2023

Material Handler

Reconext
08.2022 - 01.2023

Bachelor of Science - Biochemistry

Federal University of Oye Ekiti

IT Support Training:

Per Scholas

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Jeremiah Ezeji