JEREMIAH FRANKLIN
CHICAGO,IL
Summary
Analytical and results-oriented Senior Program Manager with progressive career history in Non-profit management. Collaborative and motivating leader with significant experience managing, supervising, and directing large teams of clinical and program personnel. Dedicated with strong work ethic and excellent technical problem-solving and troubleshooting skills.
Overview
13
13
years of professional experience
Work History
Project Manager
Cook County Health Hospital System
Chicago, IL
12.2022 - 12.2023
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Planned and completed group projects, working smoothly with others.
- Led meetings with internal team members, consultants and contractors.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Developed and maintained project plans, timelines, and budgets.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
Senior Program Manager
SGA Youth & Family Services
Chicago, IL
12.2020 - 12.2022
- Oversaw project management for both the Midwest Healthy Start and DFSS SCaN model and coordinated requirements, scheduling, and execution
- Coordinate and provide oversight of HRSA Maternal Health Program, ensuring pregnant/ expecting moms and babies 0-18 months receive maternal and postpartum care
- Provide oversight for a continuous healthcare model that encompass family planning services, preventive health strategies, parent education workshops, doula support, and breast-feeding support services
- Provide weekly, monthly, and annual reports, to both federal and municipal agencies regarding program effectiveness
- Writing, updating, and monitoring policies of both maternal health and violence prevention programs
- Design and Lead program evaluations, including logic model development, instrument design, data collection and analysis, and reporting to stakeholders
- Supervised and directed a team of 7 Case Managers, 2 Parent Educators, 1 Mental Health Counselor, 1 Registered Nurse and 2 Certified Lactation Consultant to achieve program goals
- Built lasting and lucrative partnerships with new and existing community stakeholders through continuous engagement and monitoring service quality
- Established operational priorities to meet contractual requirements on time and within budget
- Coached, mentored, and trained personnel to create positive working environment.
Program Consultant/Fatherhood Support Specialist
SGA Youth & Family Services
Chicago, IL
04.2018 - 12.2021
- Facilitated male/father support groups and workshops with key emphasis on intimate partner violence discussions, self-help, parenting/life skills and interpersonal communication among each other
- Developed Fatherhood curriculum and marketing materials to attract and address the needs/concerns of at-risk males/fathers
- Developed internal evaluation tools to measure the effectiveness of program materials groups and workshops
- Collaborate with various community stakeholders to develop appropriate case plans and Coordinate community resources to meet individual client needs
- Assisted in building coalitions with various nonprofits and state agencies
- Facilitate various mental health education groups, community involvement groups and personal skill groups.
Part time Marketing Analyst
Law & Civics Reading & Writing Institute Chicago
IL
01.2014 - 07.2021
- Analyze collect and make detailed analysis reports of data to evaluate existing and potential markets
- Develop marketing proposals to promote and advance organizational objectives
- Effectively research areas of education political and social markets regarding community/client needs and brand perceptions
- Grant writing and management including foundation, state, and federal funders
- Design and Lead program evaluations, including logic model development, instrument design, data collection and analysis, and reporting to stakeholders
- Develop and support the organizations strategic plans by providing research information
- Conduct marketing analysis on targeted areas and present marketing reports to the Board of Directors.
Service Desk Project Manager
PeopleScout
Chicago, IL
10.2014 - 06.2017
- Supervised supplier interactions with clients and provide trouble shooting and online support for Vendor Management system
- Performed quarterly quality reviews and annual performance appraisals on 7 full time employees
- Recruited, interviewed, trained, supervised, and evaluated current and new employees
- Provide WebEx training for clients and suppliers alike regarding the Vendor Management System and contingent labor program
- Processed payments to all suppliers and ensured billable hours were accurate
- Consolidated invoices and sent remittance reports to all suppliers
- Maintained and developed relationship with clients and suppliers.
Compliance Coordinator
PeopleScout
Chicago, IL
07.2014 - 10.2014
- Developed quarterly and annual reports regarding Attestation compliance and regulatory mandates for over 100 suppliers
- Prepared annual analysis of existing and potential business directives
- Track suppliers’ contingent employees onboarding items to ensure compliance with contractual requirements for federal, state, and local government regulations
- Verify for accuracy employment regulatory and compliance documents, such as I9s, background check, sex offender registry etc
- Collect and maintain confidential data for internal and external audits and quality improvement for each supplier
- Communicated and sent out daily notification to suppliers who have or are in danger of violating the Attestation process
- Work with external suppliers regarding data accuracy and integrity of confidential information.
Program & Finance Consultant
Henry Booth House
Chicago, IL
02.2011 - 08.2013
- Streamlined accounts payable process in to ensure payments to vendors were made on time
- Updated and organized current files for organizational programs and projects
- Developed and updated accounting finance and management policies and procedures
- Audited personnel records to assure community partners were following head start guidelines
- Processed gifts, acknowledgements, thank you letters, and in-kind contributions
- Ensured accurate entry of donor records and information
- Assessed and evaluated program performance
- Logged and monitored gift coding, pledge payments, invoices, and receipts
- Implemented health and safety procedures utilized by all employees
- Conducted contract and grant administration for projects
- Redeveloped personnel and operations manual in accordance with Illinois licensing standards.
Education
Measuring and Maximizing Impact of COVID-19 Contact Tracing Certification -
Johns Hopkins University
08.2020
COVID-19 Contact Tracing Certification -
Johns Hopkins University
08.2020
Illinois State Board of Education Substitute -
02.2018
Master of Public Administration: Non-profit Management -
Roosevelt University
12.2010
B.A: Psychology -
East-West University
06.2007
Skills
- Organizational Skills
- Training & Development
- Data Management
- Team Management
- Documentation and Reporting
- Strong Analytical Skills
- Operations Analysis
- Content Management System
- Performance Assessments
- Project Management
- Cross-Functional Collaboration
- Project Development and Lifecycle
Timeline
Project Manager
Cook County Health Hospital System
12.2022 - 12.2023
Senior Program Manager
SGA Youth & Family Services
12.2020 - 12.2022
Program Consultant/Fatherhood Support Specialist
SGA Youth & Family Services
04.2018 - 12.2021
Service Desk Project Manager
PeopleScout
10.2014 - 06.2017
Compliance Coordinator
PeopleScout
07.2014 - 10.2014
Part time Marketing Analyst
Law & Civics Reading & Writing Institute Chicago
01.2014 - 07.2021
Program & Finance Consultant
Henry Booth House
02.2011 - 08.2013
Measuring and Maximizing Impact of COVID-19 Contact Tracing Certification -
Johns Hopkins University
COVID-19 Contact Tracing Certification -
Johns Hopkins University
Illinois State Board of Education Substitute -
Master of Public Administration: Non-profit Management -
Roosevelt University
B.A: Psychology -
East-West University
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