Jeremiah Friley
Westmont,IL
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor - Distribution Center
CH Robinson
Des Plaines, IL
12.2020 - Current
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Collaborated with other departments to coordinate workflow processes between teams.
- Reviewed completed work to verify consistency, quality and conformance.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coached staff members to develop long-term career goals.
- Worked in a Global Forwarding environment, primarily focused on Customs Compliance.
Supervisor
Classic Cinemas
Elmhurst, IL
08.2019 - 06.2020
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address staff needs.
- Responded to customer questions regarding products, prices and availability.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Order Picker
Dollar Tree
Joliet, IL
12.2018 - 08.2019
- Utilized scanning equipment for picking, packing and shipping orders.
- Organized warehouse shelves according to item size, type, style, color or product code.
- Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
- Assisted with loading and unloading items from delivery vehicles using appropriate lifting techniques.
- Regularly inspected equipment for proper functioning and cleaned it after each use.
- Transported products between storage areas manually or using material handling equipment.
- Provided assistance in maintaining a clean working environment within the warehouse.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Selected products and items from shelves and pallets for customer orders.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Education
High School Diploma -
Wilmington High School
Wilmington, IL05-2018
HISTORY SECONDARY EDUCATION
Elmhurst College
Elmhurst, ILSkills
- Operations Management
- Strategic Planning
- Schedule development
- Data Analytics
- Inventory Control
- Business Development
- Policy Enforcement
- Employee Motivation
- Staff Development
- Staff Management
- Goal-Oriented
- Complex Problem-Solving
- Inventory Oversight
- Training and mentoring
- Microsoft Office
- Typing (50 WPM)
Certification
- Stand Up Forklift
- Sit Down Forklift (Electric and LP Propane)
- Reach Truck
- Heavy Lift 8,000 lb Forklift
- Heavy Lift 15,000 lb Forklift
- Electric Pallet Jack (48" and 96")
Languages
English
Native/ Bilingual
Spanish
Elementary
Timeline
Supervisor - Distribution Center
CH Robinson
12.2020 - Current
Supervisor
Classic Cinemas
08.2019 - 06.2020
Order Picker
Dollar Tree
12.2018 - 08.2019
High School Diploma -
Wilmington High School
HISTORY SECONDARY EDUCATION
Elmhurst College