Jeremiah Gbason-Krah
Middletown,DE
Summary
Adept in Python and renowned for exceptional customer service, I significantly enhanced client satisfaction at Jaleiba Brother LLC by devising and implementing innovative service strategies. My background also includes streamlining warehouse operations at Amazon, showcasing my dependability and strong interpersonal skills. Achievements include boosting client retention and collaborating effectively to meet daily targets.
Overview
4
4
years of professional experience
Work History
Customer Service
Jaleiba Brother LLC
01.2020 - Current
- Reduced client complaints by implementing a more effective customer service strategy.
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Provided exceptional customer service, addressing client concerns efficiently and professionally.
- Provided exceptional customer service with timely communication regarding delivery statuses.
- Provided excellent customer service, addressing concerns and resolving issues promptly.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Increased client retention with exceptional customer service and timely followups.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
Warehouse Associate
Amazon
05.2022 - 07.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Receiving and processing incoming stock and materials
- Picking and filling orders from stock, and gathering and shipping others.
- Managing, organizing, and/or retrieving stock in the warehouse, and carrying out other relevant duties assigned by Amazon.Skills required
- Adequate knowledge of warehousing procedures
- Ability to read and interpret written work orders
- Attention to detail
- Excellent verbal and written communication skills
- Strong interpersonal skills
Crew Member/Grill Cook Job
Chipotle
06.2021 - 08.2021
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Prepare food items according to Chipotle’s recipes and standards
- Follow all safety and sanitation guidelines while preparing, cooking, and serving food
- Assist in the preparation of ingredients for use in menu items
- Ensure that all orders are prepared correctly and promptly
- Monitor food temperatures throughout the day to ensure quality and safety
- Receive and store incoming deliveries
- Greet customers warmly and provide excellent customer service
- Take customer orders accurately and efficiently
- Operate cash registers and handle money transactions
- Clean and sanitize equipment and surfaces regularly
Education
Bachelor of Science - Engineering Electrical
Delaware State University
Dover, DE05.2025
Skills
- AutoCAD
- MATLAB
- Python
- Customer service
- Customer service and care
- Customer service and assistance
Sports, reading, exercising, and spending time with my family and friends
I'm a skilled basketball player, and I enjoy hanging out on the court with friends. It fosters the growth of my collaboration and interpersonal abilities. Spending time with family and friends is enjoyable, calming, and helps me stay focused. Reading further enhances my learning.
Timeline
Warehouse Associate
Amazon
05.2022 - 07.2022
Crew Member/Grill Cook Job
Chipotle
06.2021 - 08.2021
Customer Service
Jaleiba Brother LLC
01.2020 - Current
Bachelor of Science - Engineering Electrical
Delaware State University