Jeremiah Graham
Goodlettsville,TN
Summary
Product Operations Manager with extensive experience in Workfront system administration and user training at Roundel. Specializes in process improvement and effective communication strategies. Successfully drives system adoption and enhances user experience through customized training, intentional listening, and collaboration. Committed to achieving operational excellence and ensuring stakeholder satisfaction.
Overview
8
8
years of professional experience
Work History
Product Operations Manager, Work Management
Roundel
HQ-Remote
10.2023 - Current
- Designed and led Roundel’s Workfront Education Series, delivering structured training for diverse user groups.
- Facilitated monthly onboarding sessions and quarterly advanced trainings to enhance system proficiency.
- Developed scalable learning resources, including documentation and recorded modules, to support Workfront adoption.
- Championed cross-functional enablement through targeted training aligned with Product releases and process updates.
- Collaborated with leadership to assess training needs and tailor initiatives that drive system adoption.
- Managed migration of Support processes into Roundel Support Center, ensuring streamlined Tier 1 and Tier 2 support.
- Maintained Workfront system health through proactive administration and regular communication with stakeholders.
Workfront System Administrator/Project Manager
Populus Group (on assignment at Roundel)
Remote
05.2023 - 10.2023
- System Administrator for organization’s work management tool Workfront
- Support discovery and documentation for Workfront 2.0 organizational rollout
- Manage process for issue intake and triage
- Troubleshooting and finding solutions to user issues
- Provide ongoing system maintenance to ensure optimal user experience in Workfront
- Working with different business/technical (internal and external) teams to ensure stability of Workfront’s integrations with other tools
- Use existing and new Workfront reports to support system administration needs
- Regular communication with departmental stakeholders through weekly meetings, email communications, and other connect sessions
- Leading the creation of updated Workfront training program across the organization
Workfront System Administrator
I3Infotek (on assignment at Labcorp)
Remote
10.2022 - 05.2023
- Led discovery and documentation for system roadmap initiatives, designing new data hierarchy and workflows.
- Configured Workfront and developed new system processes for improved efficiency.
- Collaborated with Marketing teams to create request queues, custom forms, and project templates.
- Managed issue intake process and triaged user requests efficiently.
- Troubleshot user issues, implementing effective solutions to enhance user experience.
- Maintained Workfront systems to ensure optimal functionality for all users.
Workfront System Administrator/Project Manager
Creatis (on assignment at Roundel)
Remote
02.2022 - 10.2022
- Administered Workfront as primary project management tool, ensuring optimal functionality and user experience.
- Troubleshot user issues, implementing effective solutions to enhance system performance.
- Managed issue intake process, streamlining triage and resolution workflows.
- Collaborated with business and technical teams to maintain stability of Workfront integrations.
- Utilized existing and new reports to support comprehensive system administration tasks.
- Facilitated discovery and documentation processes for major roadmap initiatives.
- Communicated regularly with stakeholders to provide updates and gather feedback.
Manager, Marketing Operations
SmileDirectClub
Nashville, TN
08.2021 - 01.2022
- Collaborated with Integrated Production and marketing teams to establish efficient work processes.
- Managed Workfront and Digital Asset Management platforms to enhance operational effectiveness.
- Maintained and populated a comprehensive digital asset management system and image library.
- Optimized asset storage, tagging, and retrieval processes to improve accessibility.
- Developed a centralized repository for SDC Marketing processes, training, and reference materials.
- Served as System Administrator for Workfront and Digital Asset Management systems.
Workfront System Administrator & Project Manager
SmileDirectClub
Nashville, TN
08.2019 - 08.2021
- Administered Workfront Project Management and Digital Asset Management systems to enhance organizational efficiency.
- Conducted training sessions, improving team proficiency with project management tools.
- Collaborated with Integrated Marketing teams to plan and manage creation of marketing assets.
- Facilitated development of marketing materials for Paid Media, Retail/Brand, and E-Commerce channels.
- Managed system requirements, ensuring optimal performance and user satisfaction.
- Led implementation of Workfront system within Integrated Marketing team for streamlined operations.
Project Manager
Creative Circle
Nashville, TN
04.2019 - 08.2019
- Managed development of marketing assets for Paid Media and E-Commerce channels in collaboration with Integrated Marketing teams.
- Spearheaded integration of Workfront project management system into existing processes.
- Collaborated with Channel leads to establish standardized project templates for Workfront.
- Developed detailed project plans and optimized workflows using company’s project management platforms.
Web Project Manager
SnapShot Interactive
Nashville, TN
12.2017 - 02.2019
- Fostered an "Anything is possible in 5 days" mentality in all client relationships.
- Managed internal teams to enhance client satisfaction and user experience across web and digital strategy projects.
- Led design-focused initiatives to improve overall product usability and effectiveness.
- Collaborated with clients to align project goals with their expectations and needs.
Education
MBA - Technology Management
University of Phoenix
Nashville, TN01.2012
Bachelor of Science - Business Marketing
University of Phoenix
Nashville, TN01.2010
Skills
- Workfront expertise
- Project management
- Process improvement
- Training & Development
- Customer and user experience
- Effective communication
- Marketing campaigns
Timeline
Product Operations Manager, Work Management
Roundel
10.2023 - Current
Workfront System Administrator/Project Manager
Populus Group (on assignment at Roundel)
05.2023 - 10.2023
Workfront System Administrator
I3Infotek (on assignment at Labcorp)
10.2022 - 05.2023
Workfront System Administrator/Project Manager
Creatis (on assignment at Roundel)
02.2022 - 10.2022
Manager, Marketing Operations
SmileDirectClub
08.2021 - 01.2022
Workfront System Administrator & Project Manager
SmileDirectClub
08.2019 - 08.2021
Project Manager
Creative Circle
04.2019 - 08.2019
Web Project Manager
SnapShot Interactive
12.2017 - 02.2019
MBA - Technology Management
University of Phoenix
Bachelor of Science - Business Marketing
University of Phoenix
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