Jeremiah Graves
Detroit
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and team efficiency, notably at Chick-fil-A. Excelled in hospitality management and cleanliness standards, significantly contributing to team success and operational excellence. Skilled in fostering positive guest relations and maintaining a professional appearance, consistently exceeding sales targets through effective upselling techniques. I have a go getters mind set very young and willing to learn .
Overview
2024
2024
years of professional experience
Work History
Front of the House
Chick-fil-A
- Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
- Answered telephone to make reservations and take orders.
- Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.
- Supported fellow staff members during busy periods by taking on additional tasks leading to improved teamwork dynamics and increased productivity.
- Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing their needs.
- Collaborated with other team members to maintain a clean, organized, and welcoming environment.
- Remembered, recited and promoted variety of menu items.
- Handled cash transactions accurately while maintaining proper cash handling procedures.
- Demonstrated adaptability skills when adjusting schedules according to unexpected changes in guest numbers or special events.
- Contributed to team success by consistently meeting or exceeding sales targets through upselling techniques.
- Facilitated smooth communication between patrons and management regarding any special requests or accommodations required during visits.
- Ensured compliance with health and safety regulations by regularly inspecting the front of house area for potential hazards.
- Participated in team meetings focused on improving overall performance through feedback exchanges among colleagues.
Home Improvement Contractor
Genorator-89
- Enhanced customer satisfaction by providing friendly and efficient service during go-kart races.
- Maintained positive relationships with clientele, addressing concerns or problems promptly to ensure customer satisfaction.
- Promoted a safe racing environment by enforcing company rules and regulations consistently among all patrons.
- Provided timely assistance to racers experiencing difficulties on the track, minimizing downtime between races.
- Supported the growth of the business by participating in local events and engaging with community members to promote the go-kart facility.
- Improved operational efficiency by maintaining accurate records of kart usage, condition, and repair needs.
- Collaborated with other attendants to maintain cleanliness of facility grounds, ensuring a welcoming environment for guests upon arrival.
- Boosted revenue by upselling additional attractions, food, and drinks to customers.
- Trained new employees on proper kart operation, safety protocols, and company procedures to ensure seamless integration into the team.
- Facilitated event organization for corporate outings, birthday parties, and team-building events at the go-kart facility.
- Managed race scheduling efficiently to minimize wait times for customers while maximizing track utilization.
- Contributed ideas for improvements during staff meetings which led to enhanced customer experiences at the trackside facilities.
- Reduced accidents on the track by vigilantly monitoring racer behavior and intervening when necessary to maintain safety standards.
Go Kart Attendant
Full Throttle Go Kart
08.2021 - 10.2023
- Enhanced customer satisfaction by providing friendly and efficient service during go-kart races.
- Maintained positive relationships with clientele, addressing concerns or problems promptly to ensure customer satisfaction.
- Promoted a safe racing environment by enforcing company rules and regulations consistently among all patrons.
- Provided timely assistance to racers experiencing difficulties on the track, minimizing downtime between races.
- Supported the growth of the business by participating in local events and engaging with community members to promote the go-kart facility.
- Improved operational efficiency by maintaining accurate records of kart usage, condition, and repair needs.
- Collaborated with other attendants to maintain cleanliness of facility grounds, ensuring a welcoming environment for guests upon arrival.
- Boosted revenue by upselling additional attractions, food, and drinks to customers.
- Trained new employees on proper kart operation, safety protocols, and company procedures to ensure seamless integration into the team.
- Facilitated event organization for corporate outings, birthday parties, and team-building events at the go-kart facility.
- Managed race scheduling efficiently to minimize wait times for customers while maximizing track utilization.
- Contributed ideas for improvements during staff meetings which led to enhanced customer experiences at the trackside facilities.
- Reduced accidents on the track by vigilantly monitoring racer behavior and intervening when necessary to maintain safety standards.
Education
Novi High School
Novi, MI04.2022
Skills
- Cleanliness standards
- Adaptable mindset
- Professional appearance
- Food safety
- Positive demeanor
- Positive attitude and will walk into work with a smile
- Guest satisfaction
- Hospitality management
- Team player attitude
- Guest relations
Timeline
Go Kart Attendant
Full Throttle Go Kart
08.2021 - 10.2023
Front of the House
Chick-fil-A
Home Improvement Contractor
Genorator-89
Novi High School