JEREMIAH GRAY
Clearwater,Florida
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various fields. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote efficiency. Highly committed with hardworking mentality to maintain quality of service. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Service Manager
Morgan Properties
06.2021 - Current
- Supervised employee performance, preventive maintenance, and safety.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Forecasted and reviewed maintenance budgets to establish cost-effective measures.
- Established team priorities, maintained schedules and monitored performance.
- Resolved tenant issues in professional and timely manner.
Store Leader
PetSmart
08.2004 - 05.2021
- Planned optimal workflow through successful scheduling and task delegation.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Elevated team performance with motivational approach and excellent training abilities.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Controlled costs consistently to effectively eliminate waste and increase profits.
- Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
- Involved associates in decision-making processes to empower team and drive continued successes.
Group Home Manager
Clarity Care
01.2003 - 08.2004
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Created staff work schedules so each shift had appropriate number of employees for coverage.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Mentored and coached staff to improve performance and interactions with residents.
General Manager
Crust Above Bakery
01.2002 - 07.2003
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant Store Manager
Subway
01.1999 - 09.2002
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
No Degree - Mathematics
Ripon College
Ripon, WI1999
Skills
- KPI Monitoring
- Staff Management
- Coaching and Mentorship
- Regulatory Compliance
- Risk Management
- Establishing Vision
- Task Delegation
Certification
BusinessBusiness
AdministrationAdministration
RetailRetail
PresentationPresentation
CommunicationCommunication Microsof t ExcelMicrosof t Excel SAPSAP
Expert Expert Advanced Expert Advanced
KronosKronos
Advanced
Languages
German
Limited Working
Timeline
Service Manager
Morgan Properties
06.2021 - Current
Store Leader
PetSmart
08.2004 - 05.2021
Group Home Manager
Clarity Care
01.2003 - 08.2004
General Manager
Crust Above Bakery
01.2002 - 07.2003
Assistant Store Manager
Subway
01.1999 - 09.2002
No Degree - Mathematics
Ripon College
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