Jeremiah Hatch
Pasco,WA
Summary
Proactive team leader with expertise in training and onboarding new employees. Recognized for effective multitasking in fast-paced environments while maintaining a welcoming atmosphere and resolving conflicts efficiently.
Dedicated professional with strong skills in customer service and guest relations. Experienced in managing high-volume operations and ensuring seamless communication between front- and back-of-house teams.
Results-driven host trainer skilled in optimizing guest experiences through effective waitlist management and communication. Committed to fostering a collaborative team environment that enhances service flow and operational success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Expeditor, Host Trainer, Head Host.
IHOP
06.2025 - Current
- Supervised and coordinated front-of-house host operations during high-volume shifts
- Trained and onboarded new hosts on seating procedures, guest service standards, and POS/table management systems
- Managed waitlists, reservations, and table rotation to maximize efficiency and guest satisfaction
- Served as point of contact between hosts, servers, and management to ensure smooth service flow
- Assisted with expo duties by organizing orders, verifying accuracy, and communicating with kitchen staff
- Maintained a professional, welcoming environment while handling guest concerns and special requests
- Supported team coverage and shift transitions to keep operations running smoothly
Education
High School, Grade 11, 2027 -
Delta High School
Pasco, WA05-2027
Skills
- Customer service & guest relations
- Team leadership & supervision
- Training & onboarding new employees
- Communication between front- and back-of-house teams
- Time management in high-volume environments
- Multitasking under pressure
- Conflict resolution & problem solving
- Organization & waitlist management
Accomplishments
- Trained 5 of the 8 current hosts, contributing to consistent service standards and smoother shift operations
- Maintained a 100% attendance record, demonstrating reliability, punctuality, and strong work ethic
- Trusted with lead host responsibilities during peak hours and high-volume shifts
Certification
CPR & First Aid Certification | OSHA 10 Safety Certification | Food Handler’s Card | Microsoft Office Certification: Word, PowerPoint, Excel
Timeline
Expeditor, Host Trainer, Head Host.
IHOP
06.2025 - Current
High School, Grade 11, 2027 -
Delta High School