Jeremiah Hicks
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Mechanic
Carson's Auto LLC
10.2023 - Current
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Server
Waffle House
09.2019 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Manager
Captain D's
09.2020 - 09.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Associate
Chick-fil-A
08.2018 - 10.2019
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
Stock Supervisor
Top Dog Pawn
07.2016 - 07.2019
- Implemented loss prevention strategies, minimizing instances of theft and damage to inventory items.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- Maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines within the warehouse.
- Improved order fulfillment rates, ensuring accurate picking and packing of products for shipment.
- Optimized storage space utilization, redesigning warehouse layout to accommodate increasing product lines.
Education
High School Diploma -
Shiloh Christian Academy
Post Rd HWY 14205.2017
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Customer Service
- Attention to Detail
- Customer interaction
Timeline
Mechanic
Carson's Auto LLC
10.2023 - Current
Manager
Captain D's
09.2020 - 09.2022
Server
Waffle House
09.2019 - 09.2024
Associate
Chick-fil-A
08.2018 - 10.2019
Stock Supervisor
Top Dog Pawn
07.2016 - 07.2019
High School Diploma -
Shiloh Christian Academy