Jeremiah Holladay
Mountain Home,ID
Summary
Dynamic leader with a proven track record at Auto Ranch Group, With a natural ability to solve problems approaching the situation analytically, and using every resource available. I have spent years fostering strong customer relationships. Along with earning the respect and trust of my fellow employees. Driven by the desire to learn, I have inserted myself in in every fixed operations department. Learning to not only diagnose and repair complex systems, but to look up parts and properly bill them to invoices and repair orders. To look up warranty operations and ensure repair order stories are written to optimize revenue, and ensure compliance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Shop Foreman /Service Technician
Auto Ranch Group
04.2004 - Current
- Assisted management on a regular basis with numerous aspects of fixed operations. Including, resolving issues with warranty processes, documentation, and compliance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Completed complex estimates, and prior approval processes to ensure compliance, and guarantee highest revenue.
- Trained and coached employees to improve quality control, performance, and skills.
- Directed daily operations of technician team.
- Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
- Evaluated employee performance regularly, offering praise for accomplishments and guidance on areas needing improvement.
- Assisted in the recruitment process by interviewing potential hires and selecting qualified candidates to join the team.
- Cultivated professional working relationships with peers and supervisors.
- Explained diagnostic findings to customers and outlined repair or service options.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Supported staff from every department, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Oversaw training for technician crew to include safety training, equipment training and job-specific training.
Technician/Manager
Radio Shack/Performance Chevrolet
11.2000 - 04.2004
- Managed every facet of business due to lack of employees, and managers.
- Developed a deep understanding of customer service principles and customer service best practices.
- Provided outstanding customer service.
- Reviewed documentation and identified financial discrepancies where applicable.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Completed physical inventory counts each month.
- Completed data sensitive contracts for customers, with numerous providers.
- Completed daily, and monthly reports to ensure the proper flow of cash, inventory, and commissions.
Skills
- Task Delegation
- Job estimating
- Problem-Solving
- Critical Thinking
- Training and mentoring
- Regulatory Compliance
- Relationship Building
- Customer Service
- Documentation And Reporting
- Priority management
- Friendly, Positive Attitude
Certification
Ford Senior Master Technician
Kawasaki Specialist Technician
Timeline
Shop Foreman /Service Technician
Auto Ranch Group
04.2004 - Current
Technician/Manager
Radio Shack/Performance Chevrolet
11.2000 - 04.2004