JEREMIAH HOLLIS
Summary
Analytical problem-solver and experienced leader with talents for team building, creativity, and communication as well as excellent customer relations aptitude. Proficient in using independent decision-making skills and sound judgment to positively impact company success and achieve financial goals. Maintains a high standard of excellence in all responsibilities.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Sundance Mountain Resort
10.2022 - 04.2023
- Oversaw day-to-day operations in retail, rentals and services.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled escalated customer/guest concerns and created solutions to limit future escalations.
- Collaborated with other departments to communicate guest needs and need to know details about our operations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
ZipTour Supervisor
Sundance Mountain Resort
06.2022 - 10.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Supervised 20+ operators and foreman to address behavioral issues and promote fun, safety and inclusivity.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Solved guest concerns regarding their experience, expectations, safety protocol and over-all flow of their tour.
ZipTour Operator / Rental Technician
Sundance Mountain Resort
07.2020 - 06.2022
- Operated private and group zipline tours. Conducted equipment and facility safety inspections and trained fellow staff.
- Identified potential problems and presented solutions pertaining to flow of operations and guest experience.
- Communicated face-to-face with clients and department leaders.
- Received rental and operational certifications to perform work appropriately and safely.
Event Specialist Supervisor
BYU-Hawaii
04.2019 - 03.2020
- Managed event logistics and operations.
- Planned large-scale events such as dances, concerts, sporting events and other outdoor activities.
- Coordinated marketers, photographers/videographers, graphic designers, caterers and security.
Missionary Volunteer
The Church Of Jesus Christ Of Latter-day Saints
05.2015 - 05.2017
- Volunteered in overseas locations and in various leadership roles.
- Taught local peoples (in a foreign language) skills to improve spiritual and temporal wellbeing.
- Managed housing, travel and trainings for 150+ fellow volunteers.
- Dissolved conflict between fellow volunteers and locals.
Education
MBA - Management
Utah Valley University
Orem, UT08.2024
Bachelor of Science - Business Administration
BYU-Hawaii
La'ie, HI12.2020
Skills
- Business Management and Development
- Customer Relationship Management
- Problem Solving / Solution Implementation
- Hiring & Training
- Financial Interpretation
- Cross-department Communication
- Constructive Feedback
- Trend Analysis
- Reviewing Proposals
- Leading Meetings
Other Work Experience
- Server/Cook, Seven Brothers, May 2023 - Present
- Volunteer Mentor, Chill Foundation, Jan 2022 - April 2022
- Fitness Center Attendant, BYU-Hawaii, Aug 2018 - April 2019
- Pest Control Technician, Moxie Pest Control, May 2018 - Aug 2018
- Administrative Assistant, BYU-Hawaii, Aug 2017 - April 2018
Timeline
Assistant Manager
Sundance Mountain Resort
10.2022 - 04.2023
ZipTour Supervisor
Sundance Mountain Resort
06.2022 - 10.2022
ZipTour Operator / Rental Technician
Sundance Mountain Resort
07.2020 - 06.2022
Event Specialist Supervisor
BYU-Hawaii
04.2019 - 03.2020
Missionary Volunteer
The Church Of Jesus Christ Of Latter-day Saints
05.2015 - 05.2017
MBA - Management
Utah Valley University
Bachelor of Science - Business Administration
BYU-Hawaii